MCQ Bank
Which of the following are the methods of measurement in quality assurance era?
- A) Statistical tools and techniques
- B)
- C)
- D)
All of the following are the disadvantages of functional structure, EXCEPT:
- A) It inhibits process improvement
- B) It separates employees from customers
- C) It creates lack of understanding across departments
- D) It provides organizations with a clear chain of command
The market and consumer needs are the emphasis of organizations in which of the following eras?
- A) Strategic total quality management
- B)
- C)
- D)
The primary purpose of quality documentation is to express which of the following options?
- A) Quality record
- B) Quality control
- C) None of the given options
- D) Quality policy
Which of the following options is used by a firm as a source of competitive advantage to make its products difficult to copy?
- A) Differentiation
- B)
- C)
- D)
All of the following are included in responsibilities of management representative, EXCEPT:
- A) Ensure the promotion of awareness of customer requirements
- B) Establish quality function at different levels
- C) Ensure QMS established, implemented and maintained
- D) Report to top management for improvement
Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?
- A) Management concepts and tools
- B)
- C)
- D)
Strategies for establishing a quality culture include which of the following?
- A) Watching shocking videos
- B) Developing a plan for making the changes
- C) Rebuilding teams
- D) Realization of the work effort
All of the following are the grounds to give birth to total quality approach EXCEPT:
- A) Obsession with quantity
- B)
- C)
- D)
In TQM, what does the acronym MBNQA stand for?
- A) Maslow Bloom National Quantity Award
- B) Medicare Benefits National Quality Award
- C) Malcolm Baldrige National Quality Award
- D) Marybeth Bandit National Quality Award
People, technology and capital come under which of the following sections of systems thinking?
- A) Input
- B)
- C)
- D)
Which one of the following levels of ISO 9001,9004 (2000) describes about “reactive approach”?
- A) Level 4
- B) Level 2
- C) Level 1
- D) Level 3
All of the following are the discussion skills of quality meeting, EXCEPT:
- A) Finding cost advantage
- B)
- C)
- D)
Which of the following reasons is/are needed for control of records?
- A) All of the given options
- B) Retrieval
- C) Disposition
- D) Storage
Which one of the following is the objective of a TQM system?
- A) Continuous improvement
- B)
- C)
- D)
All of the following are included in ISO 9004 quality principle EXCEPT:
- A) Cost Reduction
- B) Involvement of People
- C) Leadership
- D) Process Approach
"Dominating others by showing superiority or authority" refers to which one of the following self-oriented behaviors?
- A) Controlling
- B)
- C)
- D)
Which of the following is not included in internal failure?
- A) Cost of rework
- B) Product Recalls
- C) Downtime
- D) Retesting Cost
The concept of quality has often been defined from a transcendent view as _________________.
- A) Innate excellence
- B)
- C)
- D)
Which of the following is the alternate name of the Australian quality award?
- A) Deming quality award
- B) None of the given options
- C) National quality award
- D) Business excellent award