Goods, healthy individuals and services come under which of the following sections of systems thinking?

• A) Output
• B)
• C)
• D)

How should the benchmarking of individual processes as well as customer satisfaction be employed?

• A) As an improvement tool
• B) As a defective tool
• C) As a standard tool
• D) As an instrumental tool

Which one of the following was the view of quality during strategic total quality management era?

• A) A competitive opportunity
• B)
• C)
• D)

All of the following are sources of information for corrective action, EXCEPT:

• A) Supplier contribution
• B) Internal audit reports
• C) Customer complaints
• D) Non-Conformance reports

In traditional view, quality is inspected in which one of the following options?

• A) Product
• B)
• C)
• D)

Which one of the following nationals defines quality as doing things right the first time is cheaper than correcting errors?

• A) Pakistani
• B) Americans
• C) Europeans
• D) Japanese

Which one of the following models values stability?

• A) Mechanistic model
• B)
• C)
• D)

Which of the following is an accurate statement about preservation of conformity of product?

• A) It implements release, delivery and post-delivery activities
• B) It defines criteria for review and approval of the processes
• C) It makes work instructions available, as necessary
• D) It includes identification, packaging, storage and protection

Taguchi suggested that loss in a process is increased with increase in which of the following?

• A) Variability
• B)
• C)
• D)

Which one of the following actions organization should take to remove the potential non conformances?

• A) Preventive
• B) Centralized
• C) Decentralized
• D) Corrective

Which of the following factors affect the individual performance of an employee within a system?

• A) All of the given options
• B)
• C)
• D)

Which one of the following levels of ISO 9001,9004 (2000) describes about “continual improvement”?

• A) Level 4
• B) Level 3
• C) Level 2
• D) Level 1

Which of the following options refers to the transcendent definition of quality?

• A) Level of excellence
• B)
• C)
• D)

All of the following are included in general requirement of QMS, EXCEPT:

• A) Identify the processes needed for the quality management system
• B) Ensure availability of resources and information
• C) Implement action necessary to achieve result
• D) Performance standard will be zero defects

Which one of the following quality leaders said that quality is "non faulty system"?

• A) Philip B. Crosby
• B)
• C)
• D)

All of the following are the reasons of TQM failure in an organization, EXCEPT:

• A) It demands changes in management compensation
• B) It focuses people’s attention on internal processes rather than on external results
• C) It focuses on minimum standards
• D) It does not demand radical organizational reform

In psychology perspective, Deming said that fear is ______

• A) Demotivating Factor
• B)
• C)
• D)

Which of the following is NOT an input for competence related needs?

• A) Targeting the reasons why people are leaving the organization
• B) Future demands related to strategic and operational plans and objectives
• C) Evaluation of the competence of individual people to perform defined activities
• D) Legislation, regulation, standards, and directives affecting the organization

Which of the following options was the emphasis of quality in inspection era?

• A) Product uniformity
• B)
• C)
• D)

Which of the following should be used as input to management review in order to ensure that continual improvement is the driver for organizational development?

• A) Performance information
• B) Ethical performance
• C) Performance development
• D) Performance management