Edward Deming defines the quality as which of the following options?

• A) Fitness for use
• B)
• C)
• D)

Which of the following will NOT be included in the process of validation?

• A) Approval of equipment and qualification of personnel
• B) Use of vague methods and procedures
• C) Requirements for records
• D) Defined criteria for review and approval of the processes

It is compulsory for everyone to _______ ones knowledge otherwise knowledge will be obsoleted.

• A) Update
• B)
• C)
• D)

According to John Kotter, which one of the following begins with planning for budgeting?

• A) Management
• B) Leadership
• C) Teamwork
• D) Performance

What is quality for any organization?

• A) A specification
• B)
• C)
• D)

What is required after taking corrective action in the process of acquiring the certificate of ISO 9000?

• A) Selecting a third party registrar
• B) Selecting the appropriate standards
• C) Submitting quality manual for approval
• D) Final assessment by registrar

During 1990s, the following institution(s) began to pay increase attention to quality.

• A) Education, health care, and government
• B)
• C)
• D)

Which of the following is the primary purpose of quality documentation?

• A) To be recognized for mastery of scientific principles, as well as an ongoing commitment to quality patient care
• B) To express the quality policy and to describe the quality management system
• C) To notify the specific information that permits adequate review, approval and recording of plans
• D) To assure that software products are safe and reliable without placing an undue burden on manufacturers

Total quality views people as the enterprise's true ______________.

• A) Competitive edge
• B)
• C)
• D)

Crosby’s program calls for measuring and publicizing which of the following options?

• A) Cost of quality product
• B) Quality of specification
• C) Quality of design
• D) Cost of poor quality

All of the following options tell about the quality of product, EXCEPT:

• A) High price
• B)
• C)
• D)

Which of the following can be used as a benchmark for assessing different organizations for equivalent comparison?

• A) Black Widow Model
• B) Organizational Model
• C) Maturity Model
• D) Locust Model

The quality initiatives focused initially on reducing defects and errors in products and services with the help of which of the folowing?

• A) Measurement, statistics and cause and effect analysis
• B)
• C)
• D)

All of the following are the agreed generic product categories as per ISO-9000, EXCEPT:

• A) Services
• B) Processed materials
• C) Employees
• D) Software

In EFQM model, which of the following are improved using feedback from 'Results'?

• A) Enablers
• B)
• C)
• D)

Which of the following statements is TRUE for ISO 9001?

• A) Describes the principles of a quality management system and defines the terminology
• B) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• C) Contains the guidelines for auditing quality management and/or environmental management systems
• D) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes

According to Deming's 14 points, what is meant by "cease dependence on inspection?"

• A) Develop quality assurance rather than quality control
• B)
• C)
• D)

How many maturity levels are there in the Capability Maturity Model?

• A) Four
• B) Five
• C) Seven
• D) Six

Customer complaints and product recalls are the examples of which of the following costs?

• A) External failure cost
• B)
• C)
• D)

Which one of the following options is included in ISO 9000 QMS manual?

• A) Quality work instructions
• B) Quality literature
• C) Quality audit
• D) Quality description