Who must understand the processes that cross-functional boundaries align these processes toward a common vision or goal, and optimize their interactions?

• A) Manager
• B)
• C)
• D)

Malcolm Baldrige National Quality Award is based on which of the following options?

• A) Total Quality Management
• B) International Standard Organization
• C) Total Quality Control
• D) Total organization Maintenance

In traditional management, financial and marketing issues drive which of the following options?

• A) Strategic planning
• B)
• C)
• D)

Which of the following is measure of revenue gains against cost associated with quality effort?

• A) All of the given
• B) Return on Equity
• C) Return on Quality
• D) Return on Assets

According to Deming, which one of the following statements is false in case if people don't understand psychology?

• A) They don't understand the process of change
• B)
• C)
• D)

Which of the following is TRUE for design and development outputs under ISO 9001:2000 - Quality Management Systems ?

• A) It is Insignificance and concealment of significant features of the processes
• B) It Identifies of and corrects against potential conformance
• C) It is used where excess in product will only be apparent in use
• D) It meets the input requirements for design and development

Which of the following is not the quality-related characteristics?

• A) Tangible
• B)
• C)
• D)

How many categories are involved in the criteria for business excellence?

• A) Six
• B) Nine
• C) Seven
• D) Eight

Which one of the following causes generally accounts for about 80 to 90 percent of the observed variation in a production process?

• A) Common
• B)
• C)
• D)

Which of the following is NOT the category in Baldrige Award?

• A) Supply chain
• B) Leadership
• C) Business results
• D) Process management

Which of the following are planned and systematic activities necessary to provide adequate confidence that a product will satisfy given requirements?

• A) Quality Assurance
• B)
• C)
• D)

Which of the following is the statement describing what the organization wants to achieve?

• A) Corporate objectives
• B) Corporate philosophy
• C) Mission
• D) Vision

The quality loss function allows financial decisions to be made at which of the following stages?

• A) Design stage
• B)
• C)
• D)

What sort of information the analysis of data does NOT provide when the suitability and effectiveness of the quality management system is to be revealed?

• A) Information relating to conformance to product requirements
• B) Information relating to customer satisfaction
• C) Information relating to suppliers
• D) Information relating to development in services

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?

• A) Plato
• B)
• C)
• D)

What should be the responsibility of department managers?

• A) To evaluate the effectiveness of the actions taken
• B) To implement the country’s legal requirements for efficient transportation of people
• C) To enforce federal, state laws along with city ordinances
• D) To apply new professional engineering approaches and techniques

Industrial revolution comes in ______

• A) 18th Century
• B)
• C)
• D)

Which of the following is a fundamental resource for the continual development of an organization’s knowledge base which can stimulate innovation?

• A) Work environment
• B) Product realization
• C) Information
• D) Infrastructure

The purchasing department is a supplier to which of the following departments?

• A) Production
• B)
• C)
• D)

Which of the following levels are detection-based levels?

• A) Inspection and Quality Assurance
• B) Quality Assurance and Total Quality Management
• C) Quality Control and Total Quality Management
• D) Inspection and Quality Control