Which of the following is not a suggestion for motivating employees?

• A) Individualize rewards
• B) Match people to jobs
• C) Makes goals very difficult to achieve
• D) Recognize individual differences

Which of the following is NOT a form of divisional structure?

• A) Customer-based division
• B) Product-based division
• C) Skill-based division
• D) Geographic-based division

The three key elements in the definition of organizational motivation are _______, organizational goals, and needs.

• A) Personality
• B) Ability
• C) Tenure
• D) Effort

Which one of the following concepts defines the number of subordinates that report to a manager and that indirectly specifies the number of levels of management in an organization?

• A) Span of control
• B) Responsibility factor
• C) Authorized line of responsibility
• D) Unity of command

Sales responsibilities divided into the Southwest, Midwest, southern, northern, and western regions would be an example of what type of departmentalization?

• A) Process
• B) Geographic
• C) Product
• D) Outcome

According to Maslow's need hierarchy theory, a healthy work environment is an example of which of the following type of need?

• A) Esteem
• B) Physiological
• C) Social
• D) Safety

According to Maslow’s hierarchy of needs, achieving one’s potential, self-fulfillment, and the drive to become what one is capable of becoming are characteristics of which of the following needs?

• A) Social
• B) Physiological
• C) Self-actualization
• D) Esteem

Position in the direct chain of command and is responsible for the achievement of an organization’s goals/profits is called:

• A) Hybrid position
• B) Line position
• C) Staff position
• D) Functional position

The theory that each person should report to only one manager is called:

• A) Responsibility factor
• B) Unity of command
• C) Chain of command
• D) Span of control

Theory of Motivation that is more useful for understanding the outcome of behavior is_________________

• A) ERG Theory
• B) Acquired Needs Theory
• C) Reinforcement Theory
• D) Two-Factor Theory

At ABC company, jobs are grouped by functions such as production, marketing, and finance. What type of organization is this?

• A) Product
• B) Customer
• C) Functional
• D) Matrix

Which of the following plan cannot be used if rewards are allocated only on seniority?

• A) Employee recognition
• B) Pay-for-Performance
• C) Stock option programs
• D) Open-book management

According to the Herzberg’s motivation theory, which of the following factors are associated with job satisfaction and motivation?

• A) Intrinsic factors
• B) Extrinsic factors
• C) Control factors
• D) Fundamental factors

According to the Ohio State Studies, a leader who is high in _____ is characterized by mutual trust and respect for employees' ideas and feelings. He/she also shows concern for employees' comfort, well-being, and satisfaction.

• A) Consideration
• B) Production-orientation
• C) Autocratic structure
• D) Initiating structure

When a young child emulates a professional sports star’s behavior, the star has what kind of power over the child?

• A) Legitimate
• B) Referent
• C) Coercive
• D) Expert

Your firm’s attorney has which of the following power when giving legal advice?

• A) Coercive
• B) Legitimate
• C) Expert
• D) Status

According to reinforcement theory, rewards are effective if they ________ a desired behavior.

• A) Follow
• B) Precede
• C) Coincide with
• D) Decrease

When the group members have the freedom of decision making and have little guidance from leader and are more concerned to solve problems on their own. This style is known as:

• A) Laissez faire style
• B) Democratic style
• C) Behavioral style
• D) Autocratic style

Factors that are necessary to keep workers away from feeling dissatisfied are called:

• A) Control factors
• B) Motivator factors
• C) Hygiene factors
• D) All of the given options

Which of the following helps to identify discrepancies between what has been done and what was required to do?

• A) Feedback
• B) Instrumentality
• C) Self efficacy
• D) Valence