Mr. Ali is a salesperson in XYZ Company, he tells his boss: “Mr. Saad worked unsuccessfully for 3 years to try to get that account; I sewed it up in six months. I am the best closer this company has".
Which impression management technique has described above?

• A) Self-Promotion
• B) Favors
• C) Conformity
• D) Flattery

People with which of the following decision making style work well with others and enjoy social interactions?

• A) Behavioral
• B)
• C)
• D)

Every cricketer of Pakistan values the advice of Wasim Akram. He has which of the following power?

• A) Reward power
• B) Legitimate power
• C) Coercive power
• D) Expert power

A systematic attempt to achieve continuous improvement in the quality of an organization’s products and/or services is known as:

• A) Total Quality Management
• B)
• C)
• D)

A view which focuses that conflict is natural and inevitable outcome in any group is:

• A) None of above
• B) Human relations view
• C) Interactionist view
• D) Traditional view

Mr. Ali is gregarious, outgoing, active, assertive and high spirited. These qualities show Mr. Ali is high on The Big Five personality factor of:

• A) Extraversion
• B)
• C)
• D)

A group problem solving technique used to present opinions and gain agreement to support a decision is known as:

• A) Brainstorming
• B) Delphi method
• C) Consensus
• D) Nominal Group technique

Which of the following statement is TRUE regarding trait theories?

• A) Suggest leaders are born and not made
• B)
• C)
• D)

A leader who sets challenging goals and also expects his/her employees to perform at highest level is known as:

• A) Directive leader
• B) Participative leader
• C) Supportive leader
• D) Achievement-Oriented leader

What is generally the result of groupthink?

• A) More risky decisions
• B)
• C)
• D)

A third party to a negotiation who has the authority to dictate an agreement is____________

• A) BATNA
• B) Mediator
• C) Conciliator
• D) Arbitrator

Your organization is considering the use of group decision making. What do you think will be the advantage of group decision making?

• A) Group discussions will be shared equally
• B) Group decision making will be faster
• C) There will be increased acceptance of the decision
• D) Group decision making will be very costly

The conflict that a mother feels between being a friend to their children and also being a disciplinarian explains which of the following type of conflict?

• A) Interrole Conflict
• B) Interpersonal Conflict
• C) Intergroup Conflict
• D) Intrarole Conflict

An individual most likely to engage in political behavior would have all of the following except a/an :

• A) High charisma rating
• B) Internal locus of control
• C) High ability to self monitor
• D) High need for power

Tendency to exert less effort in group than putting efforts while working alone is called:

• A) Bludging
• B) Social loafing
• C) Cyber loafing
• D) Slacking

All of the following are the characteristics of first step of negotiation process EXCEPT:

• A) Where the negotiation will take place?
• B) Keep your attention focused
• C) Goal stays paramount in your discussion
• D) Develop a range of outcomes

Which of the following communication networks in work group causes low member satisfaction?

• A) Chain
• B) Lateral
• C) All-Channel
• D) Wheel

Which kind of strategy to conflict is “Compromising?”

• A) All of above
• B) Ready to give up something.
• C) Sharing occur between parties.
• D) Accept solution that incompletely satisfy goals.

Which of the following is NOT among the principles of power?

• A) Power is disproportionate
• B) Power is double edge sword
• C) Power is perceived
• D) Power is relative

If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

• A) The traditional view
• B) The positivistic view
• C) The human relations view
• D) The interactionist view