Which kind of strategy to conflict is “Collaborating?”

• A) None of above
• B) I lose – You lose
• C) I win – You lose
• D) I win – You win

Mr. Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization?

• A) Spokesperson
• B)
• C)
• D)

Which one of the following is the last step in communication process?

• A) Receiver
• B) Feedback
• C) Decoding
• D) Encoding

Which work-related value dimension has primary focus on assertive acquisition of money and power versus the quality of life and one's interpersonal relationships?

• A) Masculinity Feminity
• B)
• C)
• D)

Mr. Ahmed is influenced by Mr. Ali because he is attractive and has desirable resources or personal characteristics. Which of the following sources of power is exhibited by Mr. Ali?

• A) Referent power
• B) Legitimate power
• C) Coercive power
• D) Reward power

Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show:

• A) Deviant Workplace Behavior
• B)
• C)
• D)

Which of the following type of leader is likely to have the most profound effect on his or her followers?

• A) Transactional
• B) Transformational
• C) Educational
• D) Directive

Ability to understand what is read or heard and the relationship of words to each other is called ___________.

• A) Verbal comprehension
• B)
• C)
• D)

The conflict-handling intention of avoiding is ________________

• A) Unassertive and cooperative
• B) Assertive and uncooperative
• C) Unassertive and uncooperative
• D) Assertive and cooperative

Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?

• A) Hate
• B)
• C)
• D)

Which of the following is NOT the function of communication?

• A) Control
• B) Satisfaction
• C) Emotional Expression
• D) Information

Which of the following statements is TRUE about collectivist cultures?

• A) It is important to fit in with the group
• B)
• C)
• D)

The two parties eventually agree to ask Mr. Qureshi, an attorney and trusted friend, to help them informally to solve their problem. Mr Qureshi is playing which of the following role?

• A) Mediator
• B) Consultant
• C) Conciliator
• D) Arbitrator

The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?

• A) Situation
• B)
• C)
• D)

The categories of causes or sources of conflict include all of the following EXCEPT:

• A) Group interaction
• B) Communication
• C) Structure
• D) Personal variables

Javed is always motivated by challenge, personal satisfaction, and by doing interesting work. Javed is motivated by:

• A) Intrinsic motivators
• B)
• C)
• D)

An impartial third party, skilled in conflict handling and attempts to facilitate creative problem solving through communication and analysis is known as:

• A) Arbitrator
• B) Consultant
• C) Conciliator
• D) Mediator

When people tend to use intuitive decision making?

• A) When a high level of uncertainty exists
• B)
• C)
• D)

The CEO of an engineering firm noticed a great deal of difference between the styles of the various department directors. He noticed that some are more charismatic and enthusiastic than others. In identifying this difference, he is looking at the directors’ ______________

• A) Behaviors
• B) Traits
• C) Personalities
• D) Attitudes

Organizational commitment can be best described as:

• A) Employee’s loyalty with an organization and its goals
• B)
• C)
• D)