which form of power creates distrust, fear and lack of loyalty?

• A) Referent power
• B) Coercive power
• C) Expert power
• D) Legitimate power

________ refers to an employee's expression of organizationally desired emotions during their work execution.

• A) Emotional labor
• B)
• C)
• D)

Adil wants to get credit from the bank but bank can not approve credit to him because of past slow pay record. The bank manager and Adil meet and agree on a win-win solution that meets the need of both parties by involving a guarantee that will ensure payment if not made with in prescribed period. This is an example of

• A) Distributive negotiation
• B) Accommodating intention
• C) Compromising intention
• D) Integrative negotiation

Which of the following term is used to describe broad range of feelings that people experience?

• A) Affect
• B)
• C)
• D)

Asim telephones his employee, Nadeem, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asim is:

• A) The encoder
• B) The receiver
• C) The sender
• D) The channel

All are examples of attitude except:

• A) Job contract
• B)
• C)
• D)

Assigning someone the role of critic refers to which of the following term?

• A) Focus group
• B) Mediator
• C) Arbitrator
• D) Devil advocate

Which of the following is one of the contributing disciplines to the field of OB?

• A) Anthropology
• B)
• C)
• D)

Which of the following leaders are characterized by self-confidence and confidence in subordinates, have ideological vision and high expectations from subordinates?

• A) Transactional leader
• B) Directive leader
• C) Transformational leader
• D) Charismatic leaders

Investigation of the impact that individuals, groups, and structure have on behavior within organizations is known as ___________.

• A) Organizational behavior
• B)
• C)
• D)

Which of the following is NOT a conflict resolution technique?

• A) Avoiding the conflict
• B) Appointing a devil’s advocate
• C) Exercising authoritative command
• D) Generating additional resources

Which of the following statement is true regarding men and emotions?

• A) They believe that expressing emotions is incongruent to their image
• B)
• C)
• D)

Which kind of strategy to conflict is “Avoiding”?

• A) I win – You win
• B) None of above
• C) I lose – You lose
• D) I win – You lose

Comparative attitudes, Cross-cultural analysis and Organizational environment are main focus of:

• A) Anthropology
• B)
• C)
• D)

In court rooms which conflict handling style mostly comes under observation?

• A) Competing
• B) Avoiding
• C) Accommodating
• D) Compromising

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

• A) Introversion
• B)
• C)
• D)

In leader-follower dyad the individuals who belong to in-group have:

• A) Low quality relation
• B) Moderate quality relation
• C) High quality relation
• D) None of the given

Categorizing or labeling people on the basis of a single attribute is called:

• A) Stereotyping
• B)
• C)
• D)

All of the following are the characteristics of integrative bargaining EXCEPT:

• A) Focus on positions
• B) High information sharing
• C) Go well together
• D) Focus On Interests

Humna and Safder are working in a company. There occurs a conflict between the two due to different views on some decisions. Both are experiencing which type of conflict?

• A) Interpersonal Conflict
• B)
• C)
• D)