For task conflict to be productive, it should be:

• A) Kept at low-to-moderate levels
• B) Kept high to low
• C) Kept at moderate levels
• D) Kept at low to high

Biological Characteristics include the following EXCEPT:

• A) Color
• B)
• C)
• D)

Which of the following is NOT an organizational factor that contributes to political behavior in an organization?

• A) Need for power
• B) Role ambiguity
• C) Low trust
• D) Zero-sum allocation

If you accept orders from your supervisor solely because he or she is "the boss,” you highly believe in:

• A) Authoritarianism
• B)
• C)
• D)

Which of the following group problem solving technique is referred as a process to generate ideas from physically dispersed experts?

• A) Nominal Group technique
• B) Delphi method
• C) Consensus
• D) Brainstorming

If an individual fail to report to his/her work, this phenomena can be termed as ________.

• A) Absenteeism
• B)
• C)
• D)

Whenever Ali faces any conflict with his class fellows, he always tries to satisfy his interests, regardless of its impact on other class mates.
Which conflict handling style described above?

• A) Accommodating
• B) Compromising
• C) Avoiding
• D) Competing

Hamid truly believes that he can achieve his goal of selling 10 cars each month. This belief reflects Hamid’s:

• A) Self-efficacy
• B)
• C)
• D)

The triangle for managing the new team environment includes all of the following EXCEPT:

• A) Individuals
• B) Culture
• C) Manager
• D) Team

If you are proud of your accomplishments and are confident in your abilities, you have high ________.

• A) Self-esteem
• B)
• C)
• D)

Which of the following tactics involves an individual in the decision-making process?

• A) Inspirational appeals
• B) Exchange
• C) Pressure
• D) Ingratiation

Organization wide program to distribute compensation in company’s profit based on established formula is known as:

• A) Profit-sharing plans
• B)
• C)
• D)

The Grapevine communication refers to:

• A) Messages that use formally established channels
• B) Interference in the flow of a message from a sender to a receiver
• C) Messages sent with body posture, facial expressions, and head and eye movements
• D) The Spontaneous communication occurring without regard for the formal channels of communication

Which of the following is NOT an example of common stereotyping?

• A) Perceptual
• B)
• C)
• D)

A deliberate attempt to develop a desirable positive and favorable image which may or may not be accurate is known as:

• A) Personal Management
• B) Impression Management
• C) Organizational Management
• D) Relations Management

Which of the following managerial roles might include reading trade magazines to learn more about competitors?

• A) Disseminator
• B)
• C)
• D)

Which of the following is NOT an individual factor related to political behavior?

• A) Perceived job alternatives
• B) Level of self-monitoring
• C) Organizational investment
• D) Zero-sum reward practices

As a manager, one of Ali’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Ali performing?

• A) Figurehead role
• B)
• C)
• D)

The conflict that occurs between different individuals within an organization is termed as:

• A) Inter-organizational conflict
• B) Inter-personal conflict
• C) Intra-personal conflict
• D) Inter-group conflict

Customers, suppliers, shareholders and distributors are part of Organization’s___________

• A) Environment
• B)
• C)
• D)