Emotional involvement in a conflict that creates anxiety, tension, and frustration or hostility is___________

• A) Perceived conflict
• B) Felt conflict
• C) None of above
• D) Relationship conflict

Machineries, computers, human skills and abilities are essential elements in:

• A) Organization’s Environment
• B)
• C)
• D)

People like to buy things which their celebrities use; this is the example of ________

• A) Legitimate power
• B) Coercive power
• C) Expert power
• D) Referent power

Old age workers are perceived to be resistant to new ____________

• A) Technology
• B)
• C)
• D)

A neutral third party who facilitates a negotiated solution by using reasoning , persuasion and suggestion for alternatives is__________

• A) Mediator
• B) Arbitrator
• C) BATNA
• D) Conciliator

The ability to manage one’s own emotions and impulses.

• A) Self-management
• B)
• C)
• D)

Which of the following is LEAST likely to create dependency?

• A) Importance
• B) Supply and demand
• C) Non substitutability
• D) Power legitimacy

A high level of job satisfaction equals _____________ toward the job and vice versa.

• A) Positive attitudes
• B)
• C)
• D)

Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have which of the following power?

• A) Legitimate
• B) Referent
• C) Expert
• D) Coercive

Individuals who score high in ____ tend to take their jobs seriously, organized and act responsibly at work.

• A) Conscientiousness
• B)
• C)
• D)

Which of the following sources of power is obtained because of the titles or position a person have?

• A) Information power
• B) Legitimate power
• C) Expert power
• D) Referent power

Suspending an employee for dishonest behavior is an example of which method of shaping behavior?

• A) Punishment
• B)
• C)
• D)

A leader setting high goals, seeking perfection, emphasizing quality, showing confidence in subordinates and stressing pride in work, all these characteristics are related to which of the following class of leadership behaviors?

• A) Achievement-oriented behavior
• B) Work facilitation behavior
• C) Participative behavior
• D) Supportive behavior

The model of value differences was first designed by ____________.

• A) Milton Rokeach
• B)
• C)
• D)

All of the following are the individual factors that contribute to political behavior in organizations EXCEPT:

• A) Internal locus of control
• B) Expectation of success
• C) Need for power
• D) Zero-Sum allocation

Hadia is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for careless work, but she improved considerably in next few months. Now she consistently processes her forms without errors and more than her quota. However, she found that her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hadia will most likely perceive that there is a problem in which of the following relationships?

• A) Performance reward
• B)
• C)
• D)

Better you know someone, the more accurately you can predict what he or she will do, is a major characteristic of:

• A) Knowledge base trust
• B) Charitable trust
• C) Identification base trust
• D) Deterrence base trust

Which of the following is the most effective communication network for facilitating the emergence of a leader?

• A) Wheel
• B)
• C)
• D)

A manager’s powers derived from his/her formal position in the organizational hierarchy can be referred as:

• A) Expert power
• B) Referent power
• C) Legitimate power
• D) Coercive power

The degree to which a person actively participates in his/her job and considers his/her performance as being important to self worth, refers to __________.

• A) Job involvement
• B)
• C)
• D)