A function of communication that provides knowledge to the employees of an organization for performing their jobs effectively and achieving their goals is known as:

• A) Motivation
• B) Information
• C) Emotional expression
• D) Control

In _______the needs are arranged in an order as per their importance (basic to complex)

• A) Maslow
• B)
• C)
• D)

Recently, Ms. Kiran (Production Supervisor) concluded the annual confidential reports (ACRs) of all the subordinates and sent it to higher management for further proceedings. It is example of which of the following directions of communication?

• A) Diagonal Communication
• B) Upward Communication
• C) Downward Communication
• D) Horizontal Communication

Passively and optimistically waiting for conditions to improve, trusting management to do right things is:

• A) Loyalty
• B)
• C)
• D)

The employee writes a complaint letter to his manager. Putting his thoughts onto paper is an example of:

• A) Messaging
• B) Cryptography
• C) Encoding
• D) Channeling

Mr. Usman is a manager in XYZ Company; he is currently monitoring the activities going on to ensure that they are being accomplished as planned and correct any significant deviations. He is performing which of the following management function?

• A) Controlling
• B)
• C)
• D)

Which of the following is the official right of a person to manipulate or change others?

• A) Integrity
• B) Influence
• C) Trust
• D) Authority

Managing workforce diversity is really big challenge for________________ professionals.

• A) Human Resource Management
• B)
• C)
• D)

Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?

• A) Performance
• B) Overall morale
• C) Turnover rates
• D) Absenteeism levels

The tendency to be sociable,outspoken and friendly is known as:

• A) Extroversion
• B)
• C)
• D)

Your physician has advised you to take a series of medications. You comply because of his _________power.

• A) Formal
• B) Referent
• C) Expert
• D) Legitimate

Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?

• A) Technical, human, and conceptual
• B)
• C)
• D)

Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?

• A) Electronic meeting
• B) Groupthink
• C) Nominal group
• D) Brainstorm

Which one of the following theories suggests that “workers pay attention to relationship between inputs they contribute and outcomes they receive”?

• A) Equity theory
• B)
• C)
• D)

A small team of employees working voluntarily within company’s time to address work-related problems is known as:

• A) Quality Circle
• B) Virtual Team
• C) Quality Team
• D) Project Team

Researches indicate that great salespersons are usually:

• A) Type As
• B)
• C)
• D)

Which of the following is a structured voting process used to prioritize responses to a nominal question:

• A) Brainstorming
• B) Nominal group technique
• C) Delphi technique
• D) Consensus

Organizational Behavior focuses upon ALL of the following primary determinants of behavior EXCEPT:

• A) Job Satisfaction
• B)
• C)
• D)

A leadership style in which the group gets least possible guidance with complete freedom is known as:

• A) Strategic
• B) Laissez-faire
• C) Democratic
• D) Autocratic

________ is a generic term that covers a broad range of feelings that people experience. Affect

• A)
• B)
• C)
• D)