MCQ Bank
The use of written rules and procedures to standardize operations is known as:
- A) Span of control
- B) Departmentalization
- C) Centralization
- D) Formalization
A team leader's job is to focus on two priorities: managing the team's external boundary and;
- A) Facilitating the team process.
- B) Process analysis of the team internally.
- C) Obtaining team resources from those external constituents.
- D) Identifying the team stakeholders.
What is presenting opinions and gaining agreement to support a decision called?
- A) Stepladder technique
- B) Consensus
- C) Brainstorming
- D) Nominal group technique
Conflict between groups is called:
- A) Intra-group conflict
- B) Inter-group conflict
- C) Intrapersonal conflict
- D) Interpersonal conflict
Which of the following provides information about the impact of messages on receivers?
- A) Decoding
- B) Feedback
- C) Encoding
- D) Noise
Which of the following are the decision making approaches?
- A) All of the given options
- B) Compromising
- C) Smoothing
- D) Withdrawing
Which of the following is the second component of total compensation?
- A) All of the given options
- B) Base compensation
- C) Pay incentives
- D) Indirect compensation
Introduction of new software in the organization due to sudden changes in technology is an example of:
- A) Programmed decision
- B) Rational decision
- C) Non-programmed decision
- D) Intuitive decision
Which of the following is conflict based on interpersonal relationships?
- A) Task conflict
- B) Emotional conflict
- C) Process conflict
- D) Relationship conflict
Conflict between two or more people is called:
- A) Intrapersonal conflict
- B) Inter-group conflict
- C) Interpersonal conflict
- D) Intra-group conflict
Which of the following is communication that follows the official chain of command or is required to do one’s job?
- A) Individual
- B) Formal
- C) Informal
- D) Group
The process of translating an idea into a form (written or spoken language) recognizable by the receiver is called:
- A) Noise
- B) Encoding
- C) Feedback
- D) Decoding
Which of the following encourages flexibility and decentralizes decision making?
- A) Organic structure
- B) Formalization
- C) Span of control
- D) Departmentalization
When the group energy is focused on the task at hand, the group has moved to which of the following stages?
- A) Performing
- B) Norming
- C) Maturation
- D) Production
Who has given the "five principles of the learning organization"?
- A) Peter Senge
- B) Stephen P.Robins
- C) Peter Drucker
- D) Daniel Tobin
Which of the following are the learning principles?
- A) Repetition
- B) All of the given options
- C) Participation
- D) Relevance
Which of the following are the strategies for team building?
- A) All of the given options
- B) Establish common goals
- C) Find occasions to celebrate
- D) Recognize effort
Which of the following conflict describes how work gets done?
- A) Task conflict
- B) Relationship conflict
- C) Process conflict
- D) Emotional conflict
Which of the following is considered as a quantitative factor in decision making?
- A) Stakeholder analysis
- B) HRM
- C) SWOT
- D) Break-even analysis
Which of the following stage of group development is characterized by the development of close relationships and cohesiveness?
- A) Norming
- B) Performing
- C) Bonding
- D) Initiating