Exam Review ? Business Communication ? TRUE / FALSE 1. Indirect approach is used in making routine requests. ? FALSE (Routine = Direct approach) 2. Recommendation letter is written to describe information about a product, service or person. ? TRUE 3. Direct approach uses inductive approach in a business message. ? FALSE (Direct = Deductive approach) 4. To achieve concreteness, use denotative words instead of connotative words. ? TRUE 5. Providing accurate information is one of the features of correctness. ? TRUE ? FILL IN THE BLANKS 1. Clarity is achieved through a balance between precise language and... 2. Courtesy ? mechanical insertion of please/thank you is not true courtesy 3. Concreteness ? using specific, vivid and definite figures ? CREDIBILITY (2 Components) 1. Qualification ? exp