ENG202 Paper Review ENG202 (Business and Technical English Writing) Paper Review The paper was a mix of easy and difficult questions. Many MCQs appeared to be from past papers, which made some portions easier to attempt. However, a few questions were conceptual and required careful understanding of the course material. Some of the questions I remember are: MCQs Who manages customer complaints in an organization? I marked Customer Services. Reader-centered writing mostly avoids ______. Readers create meaning through interaction between both the writer and reader. Discussion and Conclusion are sections of a ______. In conciseness, passive voice should be ______. I marked increase. An incomplete recipient's address in a letter can lead to ______. I marked misdelivery. Accept and Except are ex