Short Questions: 1. ABC company wants to steam line it's internal strategies bond with it's customer base. For this purpose it need to have strong communication with it's customer What argument it has for communicating with it's customer. 2. It is advice for organizations to properly define and publish it's quality policy which forms one part of corporate policy What is the responsibility of tip management regarding the context and communicate of quality policy 3. In context of hoshin kanry policy development process, satisfied financial and non financial performance is critical success factor. What can the key performance for this CSF? 4. Discuss six advantages of employees improvement. Long Questions: 1. How can you apply flow chart and cause and effect diagram for improv the quality