MCQ Bank
Which of the following is NOT an example of socialization process ?
- A) Table discussions
- B) Linking with customers and suppliers
- C) Manuals and directories
- D) Face-to-face communication
Social capital facilitates privileged access to
- A) Social networks
- B) All of the given options
- C) Opportunities
- D) Information
During KM system development, knowledge developer acquires ________ from the experts for building the appropriate knowledge base.
- A) Tacit knowledge
- B) Explicit knowledge
- C) Skills
- D) Experience
Which one of the following is most suitable for same place, same time conditions in knowledge sharing process?
- A) Peer to Peer shared computer
- B) E-Mail
- C) Video conferencing
- D) Face to face meeting
Data consist of which of the following?
- A) All of the given options
- B) Multimedia Graphics
- C) Numbers
- D) Letters
Tacit to tacit communication is known as?
- A) Socialization
- B) Internalization
- C) Communication
- D) Externalization
Which of the following is a computer-aided approach to facilitate multiple experts to generate create ideas and solutions?
- A) Concept Mapping
- B) Electronic Brainstorming
- C) Black boarding
- D) Brainstorming
Disseminate information about a negative experience is a quality of which of the following system?
- A) Incident report databases
- B) Best practices databases
- C) Lessons learned systems
- D) Alert systems
Which of the following is a global memory structure, a database or a repository that stores all partial problem solutions?
- A) Blackboard
- B) Delphi method
- C) Procedure
- D) Knowledge source
Which of the following reflects the norms and belief that guide the behavior of organization’s member?
- A) Communities of practice
- B) Organizational culture
- C) Physical environment
- D) Organizational structure
Which one of the following is not a characteristic of blackboard system?
- A) Inflexible representation of information
- B) Organized participation
- C) Common language of interaction
- D) Diverse approaches to problem solving
A student of computer science attempts to learn, how to make a website through videos and tutorials available on internet. This indicates the conversion of knowledge from
- A) Explicit to tacit
- B) Tacit to tacit
- C) Tacit to explicit
- D) Explicit to explicit
Development of knowledge from data or information is known as?
- A) Knowledge discovery
- B) Knowledge capture
- C) Knowledge application
- D) Knowledge sharing
Which of the following refers to the generation of additional information that is not explicit in the original text?
- A) Comparison and search
- B) Abstracting and summarizing
- C) Visualization
- D) Extraction of information
Which of the following are the benefits of CRM?
- A) Simplifying sales processes
- B) Increased customer satisfaction
- C) Finding new customers
- D) All of the options
The entry point to all information and applications in a KM system is called a_________.
- A) Portal Service
- B) Search module
- C) Management Information System (MIS)
- D) KM desktop
Davenport and Prusak’s approach towards knowledge management is concerned with which of the following?
- A) Knowledge transfer
- B) Knowledge based economy
- C) Knowledge markets
- D) Knowledge architecture
Knowledge Discovery Systems support which of the following combination of KM sub-processes?
- A) None of the given options
- B) Combination, Socialization
- C) Internalization, Externalization
- D) Combination, Externalization
_______________ helps in enriching explicit knowledge which can be referred when required.
- A) Documentation
- B) Socialization
- C) All of the options
- D) Internalization
Apprenticeship in SECI model is an example of which of the following?
- A) Socialization
- B) Internalization
- C) Combination
- D) Externalization