The well-known theory of motivation is Abraham Maslow’s _____.

• A) Two-factor Theory
• B) Motivation-Hygiene Theory
• C) Theory X and theory Y
• D) Hierarchy of Needs

A person who is able to influence others and who possesses managerial authority is called:

• A) Leader
• B)
• C)
• D)

The decision procedure that empowers a subordinate the most is:

• A) Delegation
• B) Joint decision-making
• C) Proactive consultation
• D) Reactive consultation

Which of the following describes the personality?

• A) A combination of psychological traits that describes a person
• B)
• C)
• D)

The power of celebrities to influence others is the result of which source of individual power?

• A) Legitimate
• B) Informational
• C) Reward
• D) Referent

Who fixes the blame for breakdown?

• A) Manager
• B)
• C)
• D)

In the communication process, which one of the following steps occurs first?

• A) Understanding
• B) Encoding
• C) Transmitting
• D) Decoding

It is said that management focuses on coping with complexity, whereas leadership focuses on coping with:

• A) Change
• B)
• C)
• D)

In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

• A) Perfection
• B) Self-actualization
• C) Self-esteem
• D) Hypo-glorification

A person who is able to influence others and who possesses managerial authority is called:

• A) Leader
• B)
• C)
• D)

Which of the following power is based on leaders' expertise, specialized skills, or knowledge?

• A) Reward power
• B) Coercive power
• C) Expert power
• D) Referent power

Which one of these is TRUE about the outcomes of leadership actions?

• A) Leadership focus is on short term expectations
• B)
• C)
• D)

Three ethical decision criteria for using power are:

• A) Utilitarianism, non-substitutability, and justice.
• B) Rights, utilitarianism, and upward appeal.
• C) Utilitarianism, rights, and justice.
• D) Justice, rights, and upward appeal.

The three Decisional roles include being a ______.

• A) Disturbance handler, entrepreneur, and resource allocator
• B)
• C)
• D)

Which type of communication takes place among members of work groups at the same level?

• A) Cross functional
• B) Vertical
• C) Lateral
• D) Tangential

What followers want from their leaders? All of the given options are correct except:

• A) Overly ambitious
• B)
• C)
• D)

Leaders having which of the following power can influence others because they are liked and respected?

• A) Legitimate
• B) Informational
• C) Referent
• D) Reward

Asa G. Candler is a corporate sector leader and founder of _______________.

• A) Coca-Cola
• B)
• C)
• D)

All of the following are the ways to expand employee power EXCEPT:

• A) Emphasizing different ways of exercising employees’ influence
• B) Restricting inducements for thinking and acting
• C) Providing opportunities for creative problem solving coupled with the discretion to act
• D) Clearly defining employees’ roles and responsibilities

Which of the following is the right distinction between leaders and managers?

• A) Leaders develop while managers maintain
• B)
• C)
• D)