Which of the following is a suggested way of building good relationships with customers?

• A) Show care and concern for the customer
• B) Place the company's needs first
• C) When a customer complains, be defensive
• D) Establish customer dissatisfaction goals

Which of the following is NOT the type of psychological tests that are used in selecting employees?

• A) Achievement tests
• B) Attitude tests
• C) Personality tests
• D) Interest tests

The amount of quality work accomplished in relation to the resources consumed is called:

• A) Achievement
• B) Work habits
• C) Productivity
• D) Procrastination

An employee who wants to be a good team player should:

• A) Provide emotional support to group members
• B) Avoid asking for favors from other team members
• C) Avoid giving information and opinions to others
• D) Keep jokes to himself or herself

Many people have ____________ because they identify with both their primary culture and another culture.

• A) Bicultural identities
• B) Polycentric identities
• C) Ethnocentric identities
• D) Tricultural identities

Hamna is a marketing manager and always promote those employees which belong to the cultures similar to her own. She is demonstrating which of the following cultural biasness?

• A) Micro inequities
• B) Stereotyping
• C) Ethnocentrism
• D) Cultural sensitivity

Which of the following term will be used when an applicant provides its information in tabular format to grab employer attention?

• A) L-Form Cover Letter
• B) I-Form Cover Letter
• C) V-Form Cover Letter
• D) T-Form Cover Letter

which of ths following is the sugestive way to find a job?

• A) Printed and web-based information
• B) Computer-assisted career guidance
• C) Speaking to people
• D) All of the given options

Now a days organizations are emphasizing more on which type of growth?

• A) Vertical
• B) Straight up
• C) Horizontal
• D) Lateral

Good organizational citizenship behavior consists of all of the following EXCEPT:

• A) Helping other employees in task completion
• B) Performing beyond job expectations
• C) Working beyond job description
• D) Concentrating on assigned tasks only

All of the following are techniques for overcoming cross-cultural communication barriers EXCEPT:

• A) Use straightforward language and speak slowly and clearly
• B) De-emphasize nonverbal communication
• C) Be alert to cultural differences in customs and behavior
• D) Observe cultural differences in manners/customs

The people are more concerned with the progress of organization or the work group than with themselves, will belong to which of the following category?

• A) Individualism
• B) Formality
• C) Collectivism
• D) Informality

Work smarter not __________ is a modern approach to work that requires you to spend a few minutes planning how to implement your tasks.

• A) Quicker
• B) Later
• C) Harder
• D) Faster

Which of the following is listed as the number-one fastest growing occupation in 2000 - 2010?

• A) Medical assistants
• B) Computer engineer’s application
• C) Computer Systems analysts
• D) Computer support specialists

To develop a good relationship with your manager or team leader you should:

• A) Take interest in manager's work
• B) Continue your education
• C) Perform your job well
• D) Act like you enjoy your work

Which of the following is a suggested way to achieve high-level customer service?

• A) Be helpful rather than defensive when a customer complains
• B) Invite the customer back
• C) Avoid rudeness
• D) All are the suggested ways

To achieving high-level customer service all of the following are important EXCEPT:

• A) Establish customer satisfaction goals
• B) Display strong business ethics
• C) Ignore customers need
• D) Communicate a positive attitude

Which of the following is suggested way of improving cross-cultural relations?

• A) All the suggestions can help to improve
• B) Develop cultural sensitivity
• C) Focus on the individual
• D) Participate in diversity Training

A career counselor is a person who helps in all of the followings activities EXCEPT:

• A) Money making
• B) Skill building
• C) Career Switching
• D) Job finding

________ can help an individual to improve his productivity by directing his activities.

• A) Values and ethics
• B) Goals and values
• C) Action plans
• D) Mission statement