An individual should be familiar with the characteristics of the organization in which he/she interested in for the job is:

• A) Mission and goals, Products or services and its function
• B) Type of organization and its function
• C) Divisions and subsidiaries
• D) Mission and goals

_____ is a feeling of discomfort; it arises when an individual is not working.

• A) Professionalism
• B) Work holism
• C) Idealism
• D) Perfectionism

Attaining the twin goals of organizational rewards and personal satisfaction show:

• A) Success
• B) Career success
• C) Personal success
• D) Organizational success

Which one of the following is NOT the suggested technique for reducing procrastination?

• A) Follow the WIFO principle
• B) Motivate yourself with rewards and punishment
• C) Express a more positive attitude about your intentions
• D) Don't commit to other people

Which one of the following is NOT a reason that people procrastinate?

• A) Overwhelming
• B) Fear of success
• C) Unpleasant tasks
• D) To get more money

All of the followings are examples of career portfolio EXCEPT:

• A) Consultancy
• B) Contractual hours
• C) Freelancing
• D) Permanent job

Which of following is NOT a suggestion for dealing with difficult people?

• A) Handle strictly
• B) Give ample feedback
• C) Use non-hostile humor
• D) Listen and respond

The major function of a resume helps an individual to:

• A) Exaggerate personal information
• B) Let the employer know his career plan
• C) Obtain a job interview
• D) Get a high salaried job

_________ helps an individual to recognize certain nuances in customs that lead to build better relationships with people from different cultural backgrounds other than his\her own.

• A) Ethnocentrism
• B) Cultural sensitivity
• C) Micro inequities
• D) Stereotyping

An important output from working smarter rather than harder is that you:

• A) take help from other to perform your work
• B) Avoid procrastination
• C) Improve your regularity
• D) Achieve more in the amount of time

How might you use the information on cultural differences to improve interpersonal relationships at work?

• A) To learn about people from other cultures is industrious and hard working
• B) To recognize gestures those are irritating for the people from other cultures
• C) To recognize that a person's national values might influence his/her behavior
• D) To avoid people from other cultures completely because of prejudice

Many people have ____________ because they identify with both their primary culture and another culture.

• A) Ethnocentric identities
• B) Bicultural identities
• C) Polycentric identities
• D) Tricultural identities

Sohail is considered one of the good salespersons because so he works hard at:

• A) Encouraging customers to shop by price
• B) Helping customers to shop conveniently
• C) Selling the most profitable items first
• D) Getting customers to make large purchases

Ali is valued by his employer because of the way he handles complaints. It is likely that Ali:

• A) Gets his coworkers involved with his complaints
• B) Backs up complaints with action plans
• C) Lets his boss solve his complaints
• D) Goes to his boss’s boss with his complaints

As a result of reengineering, work processes are:

• A) Made much more complex
• B) Restricted by computer programs
• C) Radically redesigned and simplified
• D) Turned over to outside companies

Which of the following actions is the least likely to enhance customer satisfaction?

• A) Welcoming all customers with smiles
• B) Getting customers to make large purchases
• C) Satisfying the needs of your customer first
• D) Avoiding defensiveness about customer complaints

When we discuss culture in organizational context _________ is among the major part of that organizational culture.

• A) Values
• B) Standards
• C) Norms
• D) Beliefs

Which of the following resume consists of the relevant information to target a specific job position and omit information that does not apply for that particular job?

• A) Functional
• B) Electronic
• C) Creative-style
• D) Targeted

Salesperson should try to create goodwill through:

• A) Proper communication
• B) Suggestive Selling
• C) Cooperation
• D) Merchandise Knowledge

Directing your ____________ in a positive direction will enhance your happiness.

• A) Present moment
• B) Present moment
• C) Thinking
• D) Mood