Job search is a ___________ way of finding a job that suits your circumstances and interests.

• A) Experimental
• B) Logical
• C) Proper
• D) Systematic

The American research indicates that 68% of the customers do not return because of the following reason?

• A) Product dissatisfaction
• B) Buying from a friend’s establishment
• C) Competitive pricing
• D) Indifferent attitude of an employee

Polygraph is used in which of the follwoing test?

• A) Aptitude
• B) Interest
• C) Honesty
• D) Achievement

Which of the following is a suggested way of building good relationships with customers?

• A) When a customer complains, be defensive
• B) Show care and concern for the customer
• C) Place the company's needs first
• D) Establish customer dissatisfaction goals

Which of the following is a suggested way to achieve high-level customer service?

• A) Avoid rudeness
• B) Be helpful rather than defensive when a customer complains
• C) Invite the customer back
• D) All are the suggested ways

The _______ resume help an individual to get the attention of the prospective employer by describing how his skillswoud contribute in said when his background does not fit the position.

• A) Electronic
• B) Gimmickry
• C) Targeted
• D) Creative-style

A career counselor is a person who helps in all of the followings activities EXCEPT:

• A) Career Switching
• B) Skill building
• C) Money making
• D) Job finding

The people are more concerned with the progress of organization or the work group than with themselves, will belong to which of the following category?

• A) Collectivism
• B) Individualism
• C) Formality
• D) Informality

Which of the following country make more extensive use of body language as high-context culture?

• A) Korea
• B) China
• C) Mexico
• D) France

Which of the following is NOT a suggestion for building good relationships with coworkers?

• A) Be a team player
• B) Maintain honest and open relationships
• C) Make other people feel important
• D) Concentrate on achieving personal goals

All of the following are barriers to good cross-cultural relations EXCEPT:

• A) Different norms and values
• B) Multilingualism
• C) Stereotypes
• D) Perceptual expectations

According to American Research, Product dissatisfaction is one of the reasons of non-return of customers which is _______ of the whole customer dissatisfaction.

• A) 03%
• B) 05%
• C) 09%
• D) 14%

All of the following are techniques for overcoming cross-cultural communication barriers EXCEPT:

• A) Observe cultural differences in manners/customs
• B) Be alert to cultural differences in customs and behavior
• C) Use straightforward language and speak slowly and clearly
• D) De-emphasize nonverbal communication

To achieving high-level customer service all of the following are important EXCEPT:

• A) Display strong business ethics
• B) Ignore customers need
• C) Communicate a positive attitude
• D) Establish customer satisfaction goals

Unwritten set of expectations for group members is referred to as:

• A) Norms
• B) Synergy
• C) Performance standards
• D) Job descriptions

While dealing with difficult people using humor is an effective strategy, we can show them _________ in humorous way.

• A) How disturbed they really are
• B) That they are a welcome team member
• C) That they are creating synergy
• D) How their behavior is blocking others

Which of the following term will be used when an applicant provides its information in tabular format to grab employer attention?

• A) I-Form Cover Letter
• B) L-Form Cover Letter
• C) V-Form Cover Letter
• D) T-Form Cover Letter

All of the followings are number of benefits of a portfolio career EXCEPT:

• A) Income stream from a number of sources
• B) Utilization of variety of skills
• C) Consistency and job security
• D) Variety of work and opportunities

Good work habits can be developed by all of the following EXCEPT:

• A) Develop a mission statement
• B) Good Attendance and Punctuality
• C) Value Neatness and Orderliness
• D) Perfectionism

All of the followings are suggestions for building good relationships with coworkers EXCEPT:

• A) Be a team player
• B) Maintain honest relationships
• C) Set unrealistic goals
• D) Make them feel important