What is the process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards?

• A) Quality Assurance
• B)
• C)
• D)

In the old paradigm, the key internal stakeholder is the _____________.

• A) One's boss
• B)
• C)
• D)

Which of the following concepts and tools can be used to assess internal customer needs and to communicate internal supplier capabilities?

• A) Marketing
• B)
• C)
• D)

In EFQM model, which of the following are caused by 'Enablers'?

• A) Results
• B)
• C)
• D)

What is quality?

• A) The degree to which the project meets requirements
• B)
• C)
• D)

All of the following are the emphasis of economic principles for competing in well-defined markets, EXCEPT:

• A) Cross functional system
• B)
• C)
• D)

Measurement of capacity, inductance and resistance are used to define which of the following?

• A) Quality of a relay
• B)
• C)
• D)

In traditional management, motivation is often analogous to which of the following models?

• A) Theory X
• B)
• C)
• D)

What was the traditional view of quality for employees who follow orders given by supervisors and managers?

• A) Passive
• B)
• C)
• D)

How can the quality be computed?

• A) Quality = Performance-Expectation
• B)
• C)
• D)

If needs of internal customers are not met then which of the following will be directly affected?

• A) External customers
• B)
• C)
• D)

Performance depends upon the process, and the process directly relates with the:

• A) People
• B)
• C)
• D)

Which one of the following options is the function of POLCA?

• A) Organizing
• B)
• C)
• D)

Organizations need to do which of the following options in order to beat the competition?

• A) Exceed customer expectation
• B)
• C)
• D)

Do not permit overlong examples or irrelevant discussion. This refers to which of the following discussion skills in meetings?

• A) Containing digression
• B)
• C)
• D)

Which one of the following depicts durability - a dimension of quality?

• A) Useful life
• B)
• C)
• D)

Asking for examples, pictures, diagrams, and data in meetings, refers to which of the following?

• A) Asking for clarification
• B)
• C)
• D)

Organizations that use cost leadership strategy as a source of competitive advantage produce which of the following?

• A) All of the given options
• B)
• C)
• D)

Which of the following are the dimensions of quality in manufacturing sector?

• A) Performance, Durable & Aesthetics
• B)
• C)
• D)

Which of the following forms the basis of TQM as an organization wide process?

• A) Organizational flexibility and response to change
• B)
• C)
• D)