Which one of the following quality leaders said that quality is "non faulty system"?

• A) Philip B. Crosby
• B)
• C)
• D)

In psychology perspective, Deming said that fear is ______

• A) Demotivating Factor
• B)
• C)
• D)

Which of the following options was the emphasis of quality in inspection era?

• A) Product uniformity
• B)
• C)
• D)

Which of the following are the methods of measurement in quality assurance era?

• A) Statistical tools and techniques
• B)
• C)
• D)

The market and consumer needs are the emphasis of organizations in which of the following eras?

• A) Strategic total quality management
• B)
• C)
• D)

Which of the following options is used by a firm as a source of competitive advantage to make its products difficult to copy?

• A) Differentiation
• B)
• C)
• D)

Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

• A) Management concepts and tools
• B)
• C)
• D)

All of the following are the grounds to give birth to total quality approach EXCEPT:

• A) Obsession with quantity
• B)
• C)
• D)

People, technology and capital come under which of the following sections of systems thinking?

• A) Input
• B)
• C)
• D)

All of the following are the discussion skills of quality meeting, EXCEPT:

• A) Finding cost advantage
• B)
• C)
• D)

Which one of the following is the objective of a TQM system?

• A) Continuous improvement
• B)
• C)
• D)

"Dominating others by showing superiority or authority" refers to which one of the following self-oriented behaviors?

• A) Controlling
• B)
• C)
• D)

The concept of quality has often been defined from a transcendent view as _________________.

• A) Innate excellence
• B)
• C)
• D)

Which one of the following types of managers spend their almost 40 percent time in meetings?

• A) Middle level managers
• B)
• C)
• D)

Which one of the following group maintenance behaviors refers to reconciling differences among group members?

• A) Harmonizing
• B)
• C)
• D)

Human resource practices concentrate on which of the following options?

• A) All of the given options
• B)
• C)
• D)

"You can ask direct questions to quiet people and try to control talkative people", for which one of the following purposes?

• A) Mobilizing the group
• B)
• C)
• D)

Quality must be measured by the interaction between which of the following participants?

• A) All of the given options
• B)
• C)
• D)

Which one of the following is not included in the concept of quality?

• A) Quality by technology
• B)
• C)
• D)

Which one of the following themes refers to the combination of benefits derived from using a product or services?

• A) Customer value strategy
• B)
• C)
• D)