Quality can be derived as which of the following?

• A) Q = Total Get / Total Give
• B)
• C)
• D)

What is necessary for a system to be effective?

• A) The components of any system must work together for the system
• B)
• C)
• D)

In traditional view, quality was considered as a ________.

• A) Separate function
• B)
• C)
• D)

Edward Deming defines the quality as which of the following options?

• A) Fitness for use
• B)
• C)
• D)

It is compulsory for everyone to _______ ones knowledge otherwise knowledge will be obsoleted.

• A) Update
• B)
• C)
• D)

What is quality for any organization?

• A) A specification
• B)
• C)
• D)

During 1990s, the following institution(s) began to pay increase attention to quality.

• A) Education, health care, and government
• B)
• C)
• D)

Total quality views people as the enterprise's true ______________.

• A) Competitive edge
• B)
• C)
• D)

All of the following options tell about the quality of product, EXCEPT:

• A) High price
• B)
• C)
• D)

The quality initiatives focused initially on reducing defects and errors in products and services with the help of which of the folowing?

• A) Measurement, statistics and cause and effect analysis
• B)
• C)
• D)

In EFQM model, which of the following are improved using feedback from 'Results'?

• A) Enablers
• B)
• C)
• D)

According to Deming's 14 points, what is meant by "cease dependence on inspection?"

• A) Develop quality assurance rather than quality control
• B)
• C)
• D)

Customer complaints and product recalls are the examples of which of the following costs?

• A) External failure cost
• B)
• C)
• D)

Goods, healthy individuals and services come under which of the following sections of systems thinking?

• A) Output
• B)
• C)
• D)

Which one of the following was the view of quality during strategic total quality management era?

• A) A competitive opportunity
• B)
• C)
• D)

In traditional view, quality is inspected in which one of the following options?

• A) Product
• B)
• C)
• D)

Which one of the following models values stability?

• A) Mechanistic model
• B)
• C)
• D)

Taguchi suggested that loss in a process is increased with increase in which of the following?

• A) Variability
• B)
• C)
• D)

Which of the following factors affect the individual performance of an employee within a system?

• A) All of the given options
• B)
• C)
• D)

Which of the following options refers to the transcendent definition of quality?

• A) Level of excellence
• B)
• C)
• D)