Who developed Quality Function Deployment (QFD)?

• A) Y. Akao
• B)
• C)
• D)

The products manufactured during 1800s were unique. How quality was ensured in this era?

• A) Through inspection
• B)
• C)
• D)

Which of the following is not the step of Deming Chain Reaction?

• A) Job promotion
• B)
• C)
• D)

Which of the following options refers to the role of management in cultural model?

• A) Coordinate and provide visible control
• B)
• C)
• D)

Which one of these is not included in the total quality infrastructure?

• A) Crisis Management
• B)
• C)
• D)

In mass production era, ________ will reduce cost and increase profit.

• A) Larger Volume
• B)
• C)
• D)

Making openings for less aggressive members by directly asking their opinion or making a general request for input. This refers to which of the following discussion skills in meetings?

• A) Acting as gatekeepers
• B)
• C)
• D)

Why product-based definitions of quality suit engineers?

• A) They are concerned with translating product requirements into specific components and physical dimensions thereby produced
• B)
• C)
• D)

All of the following are the themes of new paradigm for managing organizations, EXCEPT:

• A) Mass production
• B)
• C)
• D)

Who suggested, "A quality product is one that provides performance or conformance at an acceptable price or cost"?

• A) Garvin
• B)
• C)
• D)

What was the orientation and approach during 1930s?

• A) Inspects in quality
• B)
• C)
• D)

"Trying to focus the group discussion on topics of personal interests rather than the group", depicts which of the following self-oriented behaviors?

• A) Diverting
• B)
• C)
• D)

Which of the following models has a vertical chain of command?

• A) Mechanistic model
• B)
• C)
• D)

In RATER, "A" stands for which one of the following options?

• A) Accessibility
• B)
• C)
• D)

A manager must perform all the management functions with which one of the following options?

• A) Managing
• B)
• C)
• D)

Which one of the following options focuses on long term profits and continual improvement?

• A) Total quality
• B)
• C)
• D)

Corporate culture is shifting its focus from antagonistic towards rivals to ______ with rivals.

• A) Collaboration
• B)
• C)
• D)

______ means each and every subsystem is interdependent, interconnecting and interacting with each other.

• A) System thinking
• B)
• C)
• D)

When did the factory system start?

• A) In the mid 1750s
• B)
• C)
• D)

Gauging and measurement were the methods of measurement in which of the following eras?

• A) Inspection
• B)
• C)
• D)