Which of the following statement is TRUE regarding trait theories?

• A) Suggest leaders are born and not made
• B)
• C)
• D)

What is generally the result of groupthink?

• A) More risky decisions
• B)
• C)
• D)

Total quality management concept is applied in which of the following departments of the organization?

• A) Every/All
• B)
• C)
• D)

Who must understand the processes that cross-functional boundaries align these processes toward a common vision or goal, and optimize their interactions?

• A) Manager
• B)
• C)
• D)

In traditional management, financial and marketing issues drive which of the following options?

• A) Strategic planning
• B)
• C)
• D)

According to Deming, which one of the following statements is false in case if people don't understand psychology?

• A) They don't understand the process of change
• B)
• C)
• D)

Which of the following is not the quality-related characteristics?

• A) Tangible
• B)
• C)
• D)

Which one of the following causes generally accounts for about 80 to 90 percent of the observed variation in a production process?

• A) Common
• B)
• C)
• D)

Which of the following are planned and systematic activities necessary to provide adequate confidence that a product will satisfy given requirements?

• A) Quality Assurance
• B)
• C)
• D)

The quality loss function allows financial decisions to be made at which of the following stages?

• A) Design stage
• B)
• C)
• D)

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?

• A) Plato
• B)
• C)
• D)

Industrial revolution comes in ______

• A) 18th Century
• B)
• C)
• D)

The purchasing department is a supplier to which of the following departments?

• A) Production
• B)
• C)
• D)

ISO-14000 standard is developed for which one of the following industries?

• A) Environmental management
• B)
• C)
• D)

Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?

• A) Closing the discussion
• B)
• C)
• D)

Which one of the following options is used in the Six Sigma methodology?

• A) SIPOC diagram
• B)
• C)
• D)

Taylor's scientific management and Weber's theory of bureaucracy have led managers to work within ____________.

• A) Functional hierarchies
• B)
• C)
• D)

All of the following are the widely used methods of continuous improvement EXCEPT:

• A) Quality Development Initiative
• B)
• C)
• D)

How many steps are involved in Deming Chain Reaction?

• A) Six
• B)
• C)
• D)

Total quality approach focuses on long term profits and ___________.

• A) Continuous improvement
• B)
• C)
• D)