Difficulty in expressing emotions by an individual and understanding other's emotions is termed as:

• A) Alexithymia
• B)
• C)
• D)

Which of the following is NOT a factor in the individual perceiver?

• A) Location
• B)
• C)
• D)

According to attribution theory, which of the following is an example of externally caused behavior?

• A) An employee is late because of a flat tire
• B)
• C)
• D)

Sheraz has the ability to balance anxiety, fear, and anger while working on tough projects. He possesses which component of emotional intelligence?

• A) Self-management
• B)
• C)
• D)

People with which type of personality trait commonly make poor decisions because they make them too fast?

• A) Type A
• B)
• C)
• D)

Which of the following approach evaluates the organization’s ability to innovate and function quickly and responsively?

• A) The Internal System Approach
• B)
• C)
• D)

Which of the following factors make it imperative that organizations be fast and flexible?

• A) Advances in corporate strategy
• B)
• C)
• D)

Machineries, computers, human skills and abilities are essential elements in:

• A) Organization’s Environment
• B)
• C)
• D)

Old age workers are perceived to be resistant to new ____________

• A) Technology
• B)
• C)
• D)

The ability to manage one’s own emotions and impulses.

• A) Self-management
• B)
• C)
• D)

A high level of job satisfaction equals _____________ toward the job and vice versa.

• A) Positive attitudes
• B)
• C)
• D)

Individuals who score high in ____ tend to take their jobs seriously, organized and act responsibly at work.

• A) Conscientiousness
• B)
• C)
• D)

Suspending an employee for dishonest behavior is an example of which method of shaping behavior?

• A) Punishment
• B)
• C)
• D)

The model of value differences was first designed by ____________.

• A) Milton Rokeach
• B)
• C)
• D)

Hadia is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for careless work, but she improved considerably in next few months. Now she consistently processes her forms without errors and more than her quota. However, she found that her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hadia will most likely perceive that there is a problem in which of the following relationships?

• A) Performance reward
• B)
• C)
• D)

Which of the following is the most effective communication network for facilitating the emergence of a leader?

• A) Wheel
• B)
• C)
• D)

The degree to which a person actively participates in his/her job and considers his/her performance as being important to self worth, refers to __________.

• A) Job involvement
• B)
• C)
• D)

Biological Characteristics include the following EXCEPT:

• A) Color
• B)
• C)
• D)

If you accept orders from your supervisor solely because he or she is "the boss,” you highly believe in:

• A) Authoritarianism
• B)
• C)
• D)

If an individual fail to report to his/her work, this phenomena can be termed as ________.

• A) Absenteeism
• B)
• C)
• D)