All of the following are Deming’s seven deadly diseases except:

• A) Excessive cost of warranty
• B) Running a company on a visible data
• C) Excessive medical cost
• D) Excessive administrative cost

What is the other name used for Deming Cycle?

• A) Shewhart cycle
• B) Product life cycle
• C) Information life cycle management
• D) Data life cycle management

All of the following are the widely used methods of continuous improvement EXCEPT:

• A) Six Sigma
• B) Lean Management
• C) Total Quality Management
• D) Quality Development Initiative

"Don’t understand the process of change and the resistance" When this will happen?

• A) When people don’t understand variation
• B) When people don’t understand psychology
• C) When people don’t understand systems
• D) When people don’t understand the theory of knowledge

All of the following are Juran’s steps to quality improvement, EXCEPT:

• A) Give recognition
• B) Provide training
• C) Keep score
• D) Mobility of management

All of the following are Juran’s basic steps to progress EXCEPT:

• A) Achieve structured improvements on a continual basis combined with dedication and a sense of urgency
• B) Establish commitment and leadership on the part of higher management
• C) Establish an extensive marketing program
• D) Establish an extensive training program

Quality of design focuses on which of the following options?

• A) Market research
• B) Design specification
• C) All of the given options
• D) Product concept

Which one of the following represents short-term perspectives and do not encourage long-term improvement as stated by Deming?

• A) Numerical quotas
• B) Political party quotas
• C) Constitutional quotas
• D) Mechanical quotas

Which of the following is NOT the deadly disease according to Deming?

• A) Excessive transportation costs
• B) Excessive medical costs
• C) Lack of constancy of purpose
• D) Mobility of management

American MBO system focuses on results, not processes and encourages ______________.

• A) Motivation
• B) Long term behavior
• C) Short term behavior
• D) Performance appraisal

All of the following are included in Deming’s cycle except:

• A) Do
• B) Control
• C) Act
• D) Plan

Which of the following involves determining what to control, establishing units of measurement so that data may be objectively evaluated?

• A) Quality planning
• B) Quality improvement
• C) Quality control
• D) Quality process

Which one of the following options comes under the quality of conformance?

• A) Market research
• B) Reliability
• C) Maintainability
• D) Technology

Which of the following is (are) the type(s) of quality cost?

• A) All of the given options
• B) Appraisal cost
• C) Prevention cost
• D) Failure cost

"Problems will remain unsolved, despite their best efforts." When this will happen?

• A) When people don’t understand psychology
• B) When people don’t understand systems
• C) When people don’t understand the theory of knowledge
• D) When people don’t understand variation

Which of the following quality leaders is best known for his advocacy of zero defects management?

• A) Deming
• B) Juran
• C) Crosby
• D) Ishikawa

Juran defines quality as “fitness for use”. This can be broken down into how many categories?

• A) Two
• B) Four
• C) Three
• D) Five

Which of the following involves demonstrating the need for improvement, identifying specific projects for improvement, organizing to guide the projects?

• A) Quality process
• B) Quality control
• C) Quality planning
• D) Quality improvement

Whose success is due primarily to continuous, small, incremental improvements in design and production as noted by Deming?

• A) Chinese manufacturers
• B) Japanese manufacturers
• C) Russians manufacturers
• D) Americans manufacturers

What is the number of principles in Dr. W. Edwards Deming's quality principles?

• A) 10
• B) 8
• C) 12
• D) 14