Organization should identify root causes of problem in which step of problem solving?

• A) Standardisation
• B) Future Plans
• C) Current Situation
• D) Cause Analysis

All of the following are the initial considerations in the Hoshin Kanri approach to business system change EXCEPT:

• A) Measuring the business system as a whole
• B) Ceasing resources for performing activities to achieve business objectives
• C) Setting core objectives of the business
• D) Understanding the environmental situation in which the business operates

Which of the following separates special causes of variation from common causes of variation?

• A) Statistical process control
• B) Statistical dispersion
• C) Statistical sampling
• D) Statistical quality control

Under which perspective of the balance scorecard, would you classify the customer retention measurement?

• A) The learning & growth perspective
• B) The financial perspective
• C) The business process perspective
• D) The customer perspective

Under which perspective of the balance scorecard, would you classify the operating cost management measurement?

• A) The customer perspective
• B) The business process perspective
• C) The learning & growth perspective
• D) The financial perspective

Which of the following statements is TRUE for vision statement?

• A) It communicates the company’s purpose both for those in the organization and for the public
• B) It is a written declaration of firm's core purpose and focus, which normally remain unchanged
• C) It is the plan integrating an organization's major goals, policies, and action sequences into a cohesive whole
• D) It is an aspirational description of what an organization would like to achieve in the mid-term or long-term future

According to policy deployment matrix, which of the following should be included in “what or CSF” section?

• A) What organization wants to achieve
• B) Goal of the organization
• C) What equipment organization wants to install
• D) Production/process detail

Which of the following statements is TRUE for little q?

• A) Striving for quality in a limited or specific area
• B) Giving combination of values for the free variables
• C) Searching for specific lines of text containing a particular pattern
• D) Matching rules encoded in a string according to certain syntax rules

Which of the following is the most common obstacle of Statistical Process Control?

• A) Failure to have processes under control
• B) Lack of resources
• C) Inadequate training of employees
• D) Low production rates

With which of the following, the top management is responsible for developing and communicating a vision, then building organization-wide commitment to its achievement?

• A) Policy planning
• B) Policy exchange
• C) Policy deployment
• D) Policy development

Which of the following tools allows large numbers of ideas to be sorted into groups for review and analysis?

• A) Tree diagram
• B) Affinity diagram
• C) Scatter diagram
• D) Matrix diagram

Under which perspective of the balance scorecard, would you classify increased return on assets measurement?

• A) The learning & growth perspective
• B) The business process perspective
• C) The customer perspective
• D) The financial perspective

Which of the following is the first category in Malcolm Baldrige National Quality Award and is recognized as the “driver” of successful quality systems?

• A) Continuous improvement
• B) Management by fact
• C) Leadership
• D) Process orientation

Which of the following describes the execution of a strategic plan?

• A) Reviewing the plan with customers
• B) Comparing the results
• C) Implementing the strategies
• D) Activating the steering committee

Which of the following tools represents the entire process at a high or detailed (depending on your use) level of observation, allowing analysis and optimization of workflow?

• A) Pareto diagram
• B) Flow chart
• C) Histogram
• D) Check sheet

The sources of variation that fall within the control limits are likely to be _________sources.

• A) Special causes
• B) Common causes
• C) Control causes
• D) None of the given options

Under which perspective of the balance scorecard, would you classify new customer acquisition measurement?

• A) The customer perspective
• B) The business process perspective
• C) The financial perspective
• D) The learning & growth perspective

Which of the following characteristics is NOT necessarily needed to be a good leader?

• A) A charismatic personality
• B) Positive role model
• C) Persuasiveness
• D) Good communication skill

Common causes are usually occurred due to which one of the following?

• A) Customers
• B) System
• C) Workers
• D) Outside Influence

How many steps are described for problem solving?

• A) 6
• B) 5
• C) 7
• D) 8