MCQ Bank
Which of the following tools provides both a visual and statistical means to test the strength of a relationship?
- A) Pareto chart
- B) Check sheet
- C) Fishbone diagram
- D) Scatter diagram
All of the following are the steps of creative problem solving, EXCEPT:
- A) Fact Finding
- B) Acceptance criteria
- C) Mess Finding
- D) Problem Finding
Which of the following tools is referred as a time plot?
- A) Scatter diagram
- B) Pareto chart
- C) Run chart
- D) Histrogram
When does the Statistical Process Control start?
- A) It starts when special causes of variation are eliminated
- B) It starts when business operations are defined
- C) It starts the moment a control chart is employed
- D) It starts when someone begins cleaning up the process
Which of the following tools is used to identify potential problems and countermeasures in a plan?
- A) Relations Diagram
- B) Matrix Diagram
- C) Affinity Diagram
- D) Process Decision Program Chart
Which of the following refers to the key product characteristics that the producer can control?
- A) Engineering characteristics
- B) Biological characteristics
- C) Chemical characteristics
- D) Organic characteristics
Which of the following is not the role of middle management in implementation of quality strategy?
- A) Must implement a continuous improvement process
- B) Must identify and develop future leaders of the organization
- C) Must develop ownership of the quality improvement process
- D) Must yield the spirit of teamwork
All of the following options are included in core leadership skills, EXCEPT:
- A) Self-understanding
- B) Value congruence
- C) Internal auditing
- D) Intuition
Which of the following is not included in basic quality tools?
- A) Histograms
- B) Check Sheets
- C) Cause and Effect Diagrams
- D) Affinity Diagrams
How many stages do the creative problems solving process model has?
- A) Five
- B) Seven
- C) Eight
- D) Six
When common causes occur then organization should __________
- A) Take Preventive Actions
- B) Take Corrective Actions
- C) Centralized Decision Making
- D) Modify the System
According to John Kotter, which one of the following achieves plans through controlling and problem solving?
- A) Teamwork
- B) Performance
- C) Leadership
- D) Management
Which of the following options is the result of factors that are not part of the process?
- A) Common cause variation
- B) None of the given options
- C) Special cause variation
- D) Natural cause variation
The sources of variation that fall outside the control limits are likely to be _________sources.
- A) Special causes
- B) Inherent causes
- C) Natural causes
- D) Common causes
Who has compared the difference between managing to achieve quality across the board, in all functions of the organization, and for all the products and services?
- A) Oakland
- B) Dale
- C) Juran
- D) Lehr
Which of the following tools is used for data collection that facilitates the interpretation of data?
- A) Histogram
- B) Pareto diagram
- C) Flow chart
- D) Check sheet
Under which perspective of the balance scorecard, would you classify number of complaints measurement?
- A) The learning & growth perspective
- B) The financial perspective
- C) The business process perspective
- D) The customer perspective
Which of the following reflects conditions that exhibit natural variation?
- A) Vertical straight line
- B) Horizontal straight line
- C) Parallel lines
- D) Bell shaped curve
What is the purpose of the Control Chart?
- A) To indicate variations, trends, and the amount of change from one time period to another
- B) To provide a scientific approach to gathering information to improve the validity of decisions and interventions
- C) To show where to apply resources by revealing the significant few from the trivial many
- D) To monitor effects of the variables on the difference between target and actual performance
Which of the following is a system approach to managing change in a critical business processes?
- A) Policy Deployment
- B) Quality Management
- C) Quality Control
- D) Quality Assurance