Under which perspective of the balance scorecard, would you classify the amount of recycled waste measurement?

• A) The financial perspective
• B) The customer perspective
• C) The learning & growth perspective
• D) The business process perspective

In creative problem solving, which of the following refers to brainstorming?

• A) Problem Finding
• B) Mess Finding
• C) Idea Finding
• D) Fact Finding

Which of the following statements is TRUE for big Q?

• A) The expression values are compared to determine whether the relationship stated by the relational operator is satisfied
• B) Expression used to search for specify lines of text containing a particular pattern
• C) Expression that contrasts the difference between striving for quality in all of the firm's products and processes
• D) The expression provides a concise and flexible means for identifying strings of text of interest

Which one of the following options is included in core leadership skills?

• A) None of the given options
• B) Internal auditing
• C) Purchasing
• D) Value congruence

Which of the following approaches aims to ensure that insight and vision are not forgotten and ignored as soon as planning activities are over?

• A) Hoshin Kanri approach
• B) Reactive approach
• C) Stable formal system approach
• D) Formal approach

Which of the following is not included in leadership competencies?

• A) Handling emotions
• B) Setting or sharing a vision
• C) None of the given
• D) Sharing information

It is feasible to use quality function deployment in all of the following situations EXCEPT:

• A) There is scope for significant improvement in the customers' eyes through refinement of the current product
• B) Where functional barriers make it difficult to involve people from different disciplines in a team effort
• C) Current design methods do not facilitate predictions of performance with respect to competitive products
• D) There are complex inter-relationships (synergies and trade-offs) between different design characteristics

Which one of the following options is included in elements of formal strategies?

• A) Progression towards more structured procedures
• B) None of the given options
• C) Action sequence and programs
• D) Acceptance criteria

Which of the following options is an alternate name of policy deployment?

• A) None of the given options
• B) Strategic evaluation
• C) Hoshin planning
• D) Policy development

According to John Kotter, which of the following achieves its vision/goals through motivating and inspiring?

• A) Performance
• B) Teamwork
• C) Management
• D) Leadership

What is the purpose of the Pareto Chart?

• A) To show where to apply resources by revealing the significant few from the trivial many
• B) To provide a scientific approach for gathering information to improve the validity of decisions and interventions
• C) To analyze performance and measure outcomes in diagnostic systems of care for specific disorders
• D) To indicate variations, trends, and the amount of change from one time period to another

Cause and effect diagram is also known as ______

• A) Scatter Diagram
• B) Run Chart
• C) Fishbone Diagram
• D) Histogram

Which of the following tools shows relationships among tasks needed to implement a plan using nodes for events and arrows for activities?

• A) Matrix diagram
• B) Affinity diagram
• C) Arrows diagram
• D) Relations diagram

Special causes are occurred due to which of the following?

• A) Customer
• B) Outside Influence
• C) System
• D) None of the given options

Which of the following must be trained in communication and problem solving skills?

• A) Supplier
• B) Customer
• C) Workforce
• D) Stockholder

Critical success factors and key performance indicators are the factors of __________

• A) Managerial Planning
• B) Tactical Planning
• C) Strategic Planning
• D) Operational Planning

Under which perspective of the balance scorecard, would you classify motivated workforce measurement?

• A) The customer perspective
• B) The financial perspective
• C) The learning & growth perspective
• D) The business process perspective

All of the following elements are included in formal strategies EXCEPT:

• A) Action sequences, or programs that accomplish the goals
• B) Analysis and progression towards more structured procedures
• C) Goals to be achieved
• D) Policies that guide or limit action

Which one of the following options is the step of creative problem solving?

• A) Customer Finding
• B) Mess Finding
• C) Knowledge Finding
• D) Identification and Traceability

Which of the following total quality tools is a bar chart that displays the frequency of most important defects in descending order?

• A) Flow chart
• B) Histogram
• C) Pareto diagram
• D) Check sheet