Which of the following organizations has a little chance of survival?

• A) With no corporate philosophy about how to create long-term customer loyalty
• B) With no vision about how to create long-term customer loyalty
• C) With no mission about how to create long-term customer loyalty
• D) With no corporate objectives about how to create long-term customer loyalty

Uncontrollable variation is also known as ________

• A) Special Cause
• B) None of the given
• C) Common Cause
• D) Assignable

Under which perspective of the balance scorecard, would you classify the revenue growth measurement?

• A) The business process perspective
• B) The customer perspective
• C) The financial perspective
• D) The learning & growth perspective

When special causes are present, what is true about the process?

• A) It is in statistical control
• B) It is in mechanical control
• C) It is motionless
• D) It is out of control

If the variation in the process is due to common causes alone, the process will be:

• A) Out of control
• B) In statistical control
• C) Motionless
• D) In mechanical control

Which of the following tools is a graphical representation of the variation in a set of data which shows the frequency of a particular value or within a specified group?

• A) Flow chart
• B) Pareto diagram
• C) Check sheet
• D) Histogram

Which of the following best describes the acronym SWOT?

• A) Single, Weaknesses, Occasion, and Tactics
• B) Strengths, Weaknesses, Opportunities, and Threats
• C) Specific, Witness, Opportunities, and Time
• D) Strategic, Weaknesses, Objectives, and Tactics

Which one of the following options bases all actions, activities, and decisions on what is most likely-within an ethical framework to ensure successful performance in the marketplace?

• A) Strategic Management
• B) Operations Management
• C) Financial Management
• D) Network Management

In creative problem solving, which of the following steps refers to make the solution work?

• A) Fact Finding
• B) Solution Finding
• C) Implementation
• D) Idea Finding

In creative problem solving, which of the following refers to finding the root cause?

• A) Fact Finding
• B) Idea Finding
• C) Problem Finding
• D) Mess Finding

Which of the following is not the role of senior management in implementation of quality strategy?

• A) Must review progress
• B) Must promote the mission, vision and values of the organization
• C) Must identify the processes that need improvement
• D) Must improve the operational processes

All of the following characteristics are included in cause and effect diagram,EXCEPT:

• A) Examine the behavior of a variable over time
• B) Focuses the team on causes not symptoms
• C) Enables a team to focus on the content of a problem
• D) Creates a snapshot of collective knowledge

Which of the following tools has a weakness that it does not tell whether the variation is the result of special causes or common causes?

• A) Histogram
• B) Check sheet
• C) Run chart
• D) Pareto chart

Voice of customer is the collection of which of the following options?

• A) Dissatisfiers
• B) Exciters
• C) Satisfiers
• D) All of the given options

Which of the following is a systematic process for capturing customer requirements and translating these into requirements that must be met throughout the 'supply chain'?

• A) Software Deployment
• B) Task Promotion Deployment
• C) Surface Deployment
• D) Quality Function Deployment

Under which perspective of the balance scorecard, would you classify the continuous improvement measurement?

• A) The learning & growth perspective
• B) The business process perspective
• C) The financial perspective
• D) The customer perspective

Which of the following is a tool that facilitates the systematic analysis of the strengths of relationships between two or more sets of elements?

• A) Tree diagram
• B) Affinity diagram
• C) Matrix diagram
• D) Relations diagram

Which of the following represents the absence or presence of quality characteristics that are countable and normally discrete?

• A) Sample data
• B) Variable data
• C) Individual data
• D) Attribute data

Ahmad has organized a manual data collection in such a way as to be easily used, understood and analyzed automatically. Which of the following Ahmad has prepared?

• A) Histogram
• B) Check sheet
• C) Pareto diagram
• D) Flow chart

Which of the following is an analytical tool consisting of a bar graph that can be used to identify the range image problems?

• A) Run chart
• B) Control chart
• C) Check sheet
• D) Histogram