Which of the following is the Total Quality Tool that is NOT based on statistics?

• A) Pareto chart
• B) Histogram
• C) Fishbone diagram
• D) Scatter diagram

Which of the following operates at the strategic planning level, as well as at daily management level?

• A) Lehr
• B) Hoshin Kanri
• C) Dale
• D) Oakland

Which of the following is a purpose of constructing a control chart?

• A) Best represents frequency data
• B) Trend in a series of data
• C) Inclination to the possible causes
• D) Deviations from target specifications

Which of the following is not the characteristic of critical success factor?

• A) Support operational work
• B) Balance between strategic and tactical issue
• C) Not more than 4 to 8 words
• D) Must have goals

Which of the following tools is a graphical representation of a process, depicting inputs, outputs and units of activity?

• A) Flow chart
• B) Check sheet
• C) Pareto diagram
• D) Histogram

Which of the following statements is TRUE for strategic management?

• A) Determining mission, vision, values, goals, objectives, roles and responsibilities, timelines
• B) The assessment and monitoring of the performance of a company's computer software applications
• C) Management of cost related activities achieved by collecting, analyzing, evaluating, and reporting cost information
• D) Planning, directing, monitoring, organizing, and controlling of the monetary resources of an organization

Which of the following are the roles of middle management in implementation of quality strategy?

• A) Must promote the mission, vision and values of the organization
• B) Must identify the processes that need improvement
• C) Developing and retaining peak performers
• D) Review progress and remove barriers to implementation

All of the following are the characteristic of vision statement, EXCEPT:

• A) Inspiring and challenging
• B) None of the given options
• C) Appealing to all Stakeholders
• D) Should be brief

Which of the following tools is used for clarifying problems by “thinking multi-dimensionally”?

• A) Matrix diagram
• B) Histograms
• C) Pareto diagram
• D) Relations diagram

Which one of the following quality tools is developed by K. Ishikawa?

• A) Histograms
• B) Scatter Diagrams
• C) Cause-and-Effect Diagrams
• D) Run Charts

Which of the following is the activity of ensuring conformance to requirements and taking corrective action when necessary to correct problems?

• A) Quality Control
• B) Quality Management
• C) Quality Policy
• D) Quality Assurance

Which of the following tools is used to analyze the past and present situation?

• A) Flow chart
• B) Pareto diagram
• C) Check sheet
• D) Histogram

Generally, the effective leaders can be found in which part of an organization?

• A) All levels of management
• B) Lower-level management
• C) Top-level management
• D) Middle-level management

Total quality relates to which of the following in which it enhances an organization's ability to gain a sustainable competitive advantage in the marketplace?

• A) Network Management
• B) Financial Management
• C) Operation Management
• D) Strategic Management

Under which perspective of the balance scorecard, would you classify the technological leadership measurement?

• A) The learning & growth perspective
• B) The business process perspective
• C) The customer perspective
• D) The financial perspective

Why the manufacturers embrace Statistical Process Control?

• A) To be able to compete better with the world’s markets
• B) To improve their product image
• C) To improve product quality and simultaneously reduce costs
• D) All of the given options

All of the following are the leading practices, EXCEPT:

• A) Integrate social responsibilities and community support into business practices
• B) Provide a concise and flexible means for identifying strings of text of interest
• C) Integrate quality values into daily leadership and management and communicate extensively
• D) Set high expectations and demonstrate personal commitment and involvement in quality

Which of the following tools is a visual display that maps out the cause and effect links among complex, multivariable problems or desired outcomes?

• A) Arrows diagram
• B) Matrix diagram
• C) Relations diagram
• D) Affinity diagram

In creative problem solving, which of the following steps refers to identifying symptoms?

• A) Fact Finding
• B) Idea Finding
• C) Problem Finding
• D) Mess Finding

Which of the following tools helps to identify and isolate causes of a problem?

• A) Cause and effect diagram
• B) Fishbone diagram
• C) Ishikawa diagram
• D) All of the given options