How the Baldrige Award recognizes the importance of total quality principles?

• A) Through independence with overall business planning
• B) Through dependence with overall business planning
• C) Through a no relation with overall business planning
• D) Through integration with overall business planning

In TQM, what does the acronym MBNQA stand for?

• A) Medicare Benefits National Quality Award
• B) Marybeth Bandit National Quality Award
• C) Malcolm Baldrige National Quality Award
• D) Maslow Bloom National Quantity Award

Which of the following is NOT an input for competence related needs?

• A) Evaluation of the competence of individual people to perform defined activities
• B) Legislation, regulation, standards, and directives affecting the organization
• C) Targeting the reasons why people are leaving the organization
• D) Future demands related to strategic and operational plans and objectives

Awards according to different requirements are discussed in which one of the following ISO family of standards?

• A) ISO-9000
• B) ISO-10006
• C) ISO-22000
• D) ISO-8003 (2004)

Which of the following is the purpose of ISO 9001?

• A) To ensure that the IT service management processes are aligned both with the needs of the business and with international best practice
• B) To define the minimum Quality Management System requirements needed to achieve customer satisfaction by meeting specified product requirements
• C) To evaluate ultimate aerobic biodegradability of organic compounds in aqueous medium by determination of oxygen demand in a closed respirometer
• D) To determine metals and metalloids in airborne particulate matter by inductively coupled plasma atomic emission spectrometry

Most companies are attaining ISO 9000 registration due to which of the following reasons?

• A) Capturing market advantage
• B) Requirement of EU regulations
• C) All of the given options
• D) Customers are demanding

Which of the following is the statement describing what the organization wants to achieve?

• A) Mission
• B) Corporate objectives
• C) Vision
• D) Corporate philosophy

Re-certification for ISO 9001:2000 is required after every _________ years.

• A) Five
• B) Four
• C) Two
• D) Three

The deployment of policies and implementation of plans to achieve the objectives are the responsibilities of which of the following options?

• A) Suppliers
• B) Customers
• C) Management
• D) Employees

Which of the following is an answer to the Fourth Absolute of Quality Management as summarized by Crosby; what measurement system is required?

• A) Conformance to requirements
• B) Price of nonconformance
• C) Prevention
• D) Zero defects

Which of the following is NOT an example of information sources for understanding the processes related to interested parties?

• A) Competitor analysis
• B) Contract requirements
• C) Development stages
• D) Market research

Which of the following levels of performance measurement framework describes about process management?

• A) Level 4
• B) Level 2
• C) Level 3
• D) Level 1

The costs associated with scrap and rework belongs to which of the major categories of quality costs?

• A) Internal failure
• B) Appraisal
• C) Prevention
• D) External failure

ISO 9000 is a series of international standard and it deals with ________

• A) Service Standard
• B) Quality System Standard
• C) Product Standard
• D) Food Safety Standard

Which of the following is the key benefit of “mutually beneficial supplier relationship” principle?

• A) Optimization of costs and resources
• B) Lower costs
• C) Motivated employees
• D) Performance advantage

Which of the following is TRUE for design and development outputs under ISO 9001:2000 - Quality Management Systems ?

• A) It is used where excess in product will only be apparent in use
• B) It meets the input requirements for design and development
• C) It is Insignificance and concealment of significant features of the processes
• D) It Identifies of and corrects against potential conformance

Which of the following provides a mean of translating customer requirements into appropriate technical requirements for each stage of product development?

• A) Affinity diagram
• B) Quality function deployment
• C) Matrix diagram
• D) Process decision program chart

Which of the following options is not included in major groups of causes in fishbone diagram?

• A) Measurement
• B) Method
• C) Material
• D) Movement

Organization can easily understand important customer and operational requirements after successfully accomplish of __________

• A) Strategic Planning
• B) Tactical Planning
• C) Operational Planning
• D) Managerial Planning

Which of the following is not the role of gate executive officer in implementation of quality strategy?

• A) Must be trained in communication and problem solving skills
• B) Must work with workers quality improvement teams
• C) Must identify the processes that need improvement
• D) Must develop ownership of the quality improvement process