Which of the following performance levels has no results, poor results or unpredictable results?

• A) Reactive approach
• B) No formal approach
• C) Best-in-class performance
• D) Stable formal system approach

All of the following are included in purchasing part of ISO 9001:2000, EXCEPT:

• A) Purchasing information
• B) Review of purchased products
• C) Verification of purchased products
• D) Purchasing process

All of the following are the examples of internal failure costs EXCEPT:

• A) Scrap
• B) Material review
• C) Cost to plan for quality
• D) Rework

All of the following are the elements of a total quality culture, EXCEPT:

• A) Customer driven excellence
• B) Internal audit
• C) Visionary leadership
• D) Agility

Which of the following levels of performance measurement framework describes about individual performance management?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

All of the following options are included in capacity planning, EXCEPT:

• A) Electronic monitoring
• B) Intended use
• C) Acceptance criteria
• D) Post realization activities

Documentation and data on existing products are examples of which of the following?

• A) Internal inputs
• B) External inputs
• C) Neither internal nor external inputs
• D) Either internal or external inputs

The output for management review to examine the quality management system shall include any decisions and actions related to all of the following EXCEPT:

• A) Customer feedback
• B) Resource needs
• C) Improvement of the effectiveness of the quality management system and its processes
• D) Improvement of product related to customer requirements

Which one of the following approaches is based on analysis of authentic data and information?

• A) Mutually beneficial supplier relationships
• B) Factual approach to decision making
• C) System approach to management
• D) Process approach

Supplier capability survey and quality training are the examples of which of the following types of quality costs?

• A) Appraisal cost
• B) External failure cost
• C) Prevention cost
• D) Internal failure cost

Which of the following will NOT be included in the process of validation?

• A) Use of vague methods and procedures
• B) Approval of equipment and qualification of personnel
• C) Defined criteria for review and approval of the processes
• D) Requirements for records

Which of the following is NOT the category in Baldrige Award?

• A) Supply chain
• B) Process management
• C) Business results
• D) Leadership

All of the following factors are included in identification and traceability, EXCEPT:

• A) Risk Mitigation
• B) Status of Products
• C) Problem Prevention
• D) Contract Requirement

Which one of the following options isolates the product status with respect to measurement and monitoring requirements?

• A) Preservation of Product
• B) Operations Control
• C) Identification and Traceability
• D) None of the given options

Strategies for establishing a quality culture include which of the following?

• A) Rebuilding teams
• B) Watching shocking videos
• C) Developing a plan for making the changes
• D) Realization of the work effort

Crosby’s program calls for measuring and publicizing which of the following options?

• A) Cost of quality product
• B) Quality of design
• C) Quality of specification
• D) Cost of poor quality

Before the game, during the game and after the game are the __________ of total quality.

• A) Dimensions
• B) Control Mechanism
• C) Factors of Business Excellence
• D) Principles

Which of the following should focus on the achievement of the organization’s quality objectives?

• A) Office Automation Systems
• B) Quality Management System
• C) Knowledge Management Systems
• D) Executive Support System

Which of the following costs is related to defects and product failures?

• A) None of the given options
• B) Product cost
• C) Unavoidable cost
• D) Avoidable cost

Which one of the following options is included in training plan?

• A) Building workspace and associated utilities
• B) Define and provide an infrastructure for training
• C) Process equipment both hardware and software
• D) Measurement of the effectiveness of training