All of the following are sources of information for corrective action, EXCEPT:

• A) Internal audit reports
• B) Supplier contribution
• C) Non-Conformance reports
• D) Customer complaints

Which of the following is NOT an example of tools for risk assessment?

• A) Process failure mode and effects analysis
• B) Reliability assessment
• C) Fault tree analysis
• D) Acceptance criteria

Which of the following statements are the benefits of QMS?

• A) Export market will be easier
• B) Provide objective evidence of the company’s products
• C) All of the given
• D) Customers will receive known level of quality

ISO 9000:2000 standard refers to which of the following options?

• A) Fundamentals and vocabulary
• B) Requirements for QMS
• C) Guidelines for performance improvements
• D) None of the given options

All of the following are the quality management principles, EXCEPT:

• A) Involvement of people
• B) Competitor analysis
• C) Customer focus
• D) Process approach

Which of the following is TRUE for CE Marking standards of quality?

• A) It is Combinatorial Extension
• B) It is Consumer Electronics
• C) It is an English word for Common Era
• D) It is a French word for Conformite Europeenne

Strongly integrated improvement process relates to which of the following?

• A) Stable formal system approach performance level
• B) Reactive approach performance level
• C) No formal approach performance level
• D) Best-in-class performance performance level

After successful analysis of data, company can get all the following information EXCEPT:

• A) Technology Used in Production Department
• B) Customer Satisfaction
• C) Characteristics of Products & Processes
• D) Conformance to Product Requirements

Which one of the following levels of ISO 9001,9004 (2000) describes about “reactive approach”?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

Crosby notes that most companies’ spend_______ percent of their sales dollars on quality costs.

• A) 5 to 10
• B) 10 to 15
• C) 15 to 20
• D) 20 to 25

Which of the following statements is TRUE for ISO 9004?

• A) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• B) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• C) Contains the guidelines for auditing quality management and/or environmental management systems
• D) Describes the principles of a quality management system and defines the terminology

Which of the following is the requirement of organization excellence?

• A) Customer Focus
• B) Strategic Focus
• C) Stakeholder Focus
• D) System Focus

Which of the following is NOT included in the performance indicators based on objective data?

• A) Customer notifications related to quality or delivery issues
• B) Delivery schedule performance
• C) Customer calmness excluding field returns
• D) Delivered part quality performance

Which of the following is the objective of ISO-9000 family of Quality management system?

• A) Customer satisfaction
• B) Competitor satisfaction
• C) Employee satisfaction
• D) Owner satisfaction

What the organization must accomplish to achieve the mission, by examination and categorization of the impacts?

• A) Key process indicators
• B) Illegal and policy factors
• C) The enemy indicator
• D) Critical success factors

Who noted that deficiencies in the original planning cause a process to run at a high level of chronic waste?

• A) Schein
• B) Oakland
• C) Newall
• D) Juran

Keeping in view the Deming PDCA cycle and ISO clauses, Planning quadrant relates with which of the following clause?

• A) Clause 8 Measurement, analysis and improvement
• B) Clause 7 Product Realization
• C) Clause 6 Resource Management
• D) None of the given options

Which of the following is the level of Australian business excellence award?

• A) The award silver level
• B) The business improvement level
• C) Process optimization
• D) Planning for improvement

Which of the following statements is TRUE for adapters of change?

• A) They fear a loss of control
• B) They are often unaware of how a proposed change will be perceived by potential resisters
• C) They sometimes fear the unknown
• D) They are patient with the concerns of resisters

Which of the following takes into consideration the status and importance of the processes and areas to be audited?

• A) Audit management
• B) Audit processing
• C) Audit planning
• D) Audit commission