Identify the example of prevention costs.

• A) Customer returns
• B) Product recalls
• C) Re-inspection
• D) Quality planning

Which of the following statements is TRUE for ISO 9001?

• A) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• B) Contains the guidelines for auditing quality management and/or environmental management systems
• C) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• D) Describes the principles of a quality management system and defines the terminology

Which of the following is NOT the evaluation dimension for the Baldrige Criteria Framework?

• A) Approach
• B) Deployment
• C) Unemployment
• D) Results

Total quality costs include which of the following options?

• A) Prevention of non conformance to requirements
• B) All of the given options
• C) Appraising a product or service for conformance
• D) Failing to meet requirements

How many maturity levels are there in the Capability Maturity Model?

• A) Five
• B) Six
• C) Four
• D) Seven

How many steps are involved in ISO registration?

• A) Ten
• B) Four
• C) Six
• D) Two

Which of the following is the key benefit of continual improvement principle?

• A) Performance advantage
• B) Clear mission
• C) Motivated owners
• D) Setting challenging goals

Which of the following is a process improvement approach based on a process model?

• A) Organizational Model
• B) Locust Model
• C) Black Widow Model
• D) Capability Maturity Model

Which of the following is NOT the characteristic of the organizations operating according to the principles of quality management?

• A) A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork
• B) A firm understanding that market driven means that quality is defined by customers, not the company
• C) A commitment to leading people with a bias for broken improvement and miscommunication
• D) A total commitment to continually increasing value for customers, investors, and employees

ISO 9000:2000 standard refers to which one of the following options?

• A) Fundamentals and vocabulary
• B) Customer satisfaction
• C) Requirements for QMS
• D) Guidelines for performance improvements

Which of the following DOES NOT require the Quality Management System to include functions and levels that do not play a direct role in the management and execution of the product/service realization processes?

• A) ISO 10000
• B) ISO 9000
• C) ISO 14000
• D) ISO 22000

Preventive actions include all of the following steps, EXCEPT:

• A) Eliminate
• B) Analyze
• C) Detect
• D) Correct

Which of the following refers to quality of products, people, processes and environments?

• A) Big Q
• B) Little Q
• C) Focus Q
• D) Best Q

Which of the following models propose that business organizations can be viewed as complex bidirectional networks of resources, strategies, and outcomes, all linked by a series of measurable causalities and interactions?

• A) Conceptual models
• B) Value-creation models
• C) Numerical models
• D) Subscription business models

According to John Kotter, which one of the following begins with planning for setting a direction?

• A) Management
• B) Teamwork
• C) Leadership
• D) Performance

When employees are highly motivated and retention of satisfied customers is key then which one of the following systems is followed by the organization?

• A) Maturing System
• B) Awakening System
• C) Developing system
• D) World Class System

The Capability Maturity Model can help in all of the following EXCEPT:

• A) Providing guidance for quality processes
• B) Setting process improvement goals and priorities
• C) Providing a yardstick for assessing current practices
• D) Documenting procedures as to how the various processes for design operate

Which one of the following options is included in design and development planning?

• A) Verification of purchased products
• B) Review, verification and validation activities
• C) Inquiries, contract and order handling
• D) Process equipment both hardware and software

Which of the following should be reviewed by the organization to identify requirements for operations that realize products or deliver services in order to ensure compliance with specifications?

• A) Problem conception
• B) Training and competence of people
• C) Inability to comply with contractual requirements
• D) Irrelevant statutory and regulatory requirements

Audit and performance review come in which type of control mechanism?

• A) During the game
• B) After the game
• C) None of the given
• D) Before the game