MBNQA has been one of the most powerful catalysts of total quality in the United States. This award is named after:

• A) Deming
• B) Baldrige
• C) Taguchi
• D) Juran

Which of the following options is included in leadership triad of the criteria for performance excellence?

• A) None of the given options
• B) Human resource focus
• C) Customer and market focus
• D) Process management

Which of the following is not included in cost of quality?

• A) Prerogative Attitude
• B) Appraisal
• C) Prevention
• D) Internal & External Failure

All of the following are included in prevention costs EXCEPT:

• A) Quality planning
• B) New product design reviews
• C) Supplier quality survey
• D) Material review

Which of the following levels of performance measurement framework describes about individual performance management?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

ISO 9000:2000 standard refers to which one of the following options?

• A) Fundamentals and vocabulary
• B) Customer satisfaction
• C) Requirements for QMS
• D) Guidelines for performance improvements

Which of the following is NOT an example of product concerns from customers and end-users?

• A) Irregularity
• B) Availability
• C) Delivery
• D) Conformance

Based in Geneva, Switzerland, International Organization for Standardization is a consortium of the national standard bodies, which has how many countries?

• A) Less than 100
• B) Less than 90
• C) More than 100
• D) Less than 80

Which of the following is the key benefit of continual improvement principle?

• A) Performance advantage
• B) Setting challenging goals
• C) Clear mission
• D) Motivated owners

The infrastructure should be appropriately maintained and adequately protected in and between uses, in order to maintain which of the following?

• A) Operational capability
• B) Financial capability
• C) Managerial capability
• D) Human capability

Which of the following statements is TRUE for ISO 9004?

• A) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• B) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• C) Describes the principles of a quality management system and defines the terminology
• D) Contains the guidelines for auditing quality management and/or environmental management systems

The deployment of policies and implementation of plans to achieve the objectives are the responsibilities of which of the following options?

• A) Customers
• B) Employees
• C) Management
• D) Suppliers

All of the following are included in training plan, EXCEPT:

• A) Measurement of the effectiveness of training
• B) Training objectives
• C) Define and provide an infrastructure for training
• D) Evaluation of training

The cost of quality is the expense of which of the following options?

• A) Prevention
• B) Conformance
• C) Detection
• D) Non conformance

Guidelines for software engineer are discussed in which one of the following ISO standards?

• A) ISO-9003 (2004)
• B) ISO-9000
• C) ISO-22000
• D) ISO-10006

What the organization must accomplish to achieve the mission, by examination and categorization of the impacts?

• A) Key process indicators
• B) Critical success factors
• C) Illegal and policy factors
• D) The enemy indicator

Incoming product quality is assured by utilizing one or more of the following methods, EXCEPT:

• A) First party assessments with records of adverse delivered service quality
• B) Receiving inspection sampling plans
• C) Evaluation of supplier statistical data
• D) Part evaluation by a designated laboratory

In order to achieve the objectives and stimulate innovation, what the organization should encourage?

• A) The involvement of its capital
• B) The involvement of its human resource
• C) The involvement of its process
• D) The involvement of its system

Which of the following should be analyzed to provide inputs for corrective and preventive action, and process improvements?

• A) Quality guide
• B) Quality records
• C) Quality literature
• D) Quality articles

Which of the following statements is TRUE for ISO 19011?

• A) Describes the principles of a quality management system and defines the terminology
• B) Contains the guidelines for auditing quality management and/or environmental management systems
• C) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• D) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance