In the levels of organizational maturity, the dysfunctional system precede which of the following systems?

• A) Awakening System
• B) Maturing System
• C) World Class System
• D) Developing System

Improvement of product and resources needs are the examples of which of following options?

• A) Internal communication
• B) Quality planning
• C) Review output
• D) Review input

All of the following are the benefits enjoyed by ISO 9000 registered organizations EXCEPT:

• A) Wider customer acceptance of products and services
• B) Improved organizational performance and competitiveness
• C) Worst quality and quantity of products and services
• D) Improved effectiveness and reliability of its processes

Process audit and test of purchased material belong to which of the following types of quality costs?

• A) Appraisal cost
• B) Internal failure cost
• C) Prevention cost
• D) External failure cost

How the requirements for documentation and records may not arise?

• A) Contractual requirements from the customer or other interested parties
• B) Irrelevant statutory and regulatory requirements
• C) Acceptance of international, national, regional and industry sector standards
• D) Decisions by the organization

ISO 9000 Quality Management System manual includes all of the following EXCEPT:

• A) Quality policy manual
• B) Quality procedures manual
• C) Quality work instructions
• D) Quality description

All of the following tasks are included in “management commitment”, EXCEPT:

• A) Establishing quality function at different levels
• B) Ensuring the availability of resources
• C) Conducting management reviews
• D) Establishing quality policy

According to Ishikawa, which of the following options is the narrow interpretation of quality?

• A) Quality of work
• B) Quality of service
• C) Quality of product
• D) Quality of people

Which of the following is determined under ISO 9001:2000 – Quality Management Systems in the planning of product realization?

• A) Insignificance and concealment of significant features of the processes
• B) Where excess in product will only be apparent in use
• C) Identification of and correction against potential conformance
• D) Quality objectives and requirements for the product

Which of the following is NOT included in the performance indicators based on objective data?

• A) Delivered part quality performance
• B) Delivery schedule performance
• C) Customer calmness excluding field returns
• D) Customer notifications related to quality or delivery issues

Which of the following is not included in objectives of the ISO 9000?

• A) Provide confidence to internal customers
• B) Provide confidence that QS requirement are being met
• C) Provide confidence to customer and stakeholder
• D) Reduction in waste and rework

All of the following factors are included in customer property, EXCEPT:

• A) Protection of customer intellectual property
• B) Risk Mitigation
• C) Packing material supplied directly by customer
• D) Products supplied for repair

Infrastructure includes all of the following, EXCEPT:

• A) Building workspace and associated utilities
• B) Process equipment (both hardware and software)
• C) Supporting services (such as transport or communication)
• D) Safety rules and guidance

Documentation and data on existing products are examples of which of the following?

• A) Either internal or external inputs
• B) Neither internal nor external inputs
• C) External inputs
• D) Internal inputs

Which one of the following options is included in training plan?

• A) Building workspace and associated utilities
• B) Define and provide an infrastructure for training
• C) Process equipment both hardware and software
• D) Measurement of the effectiveness of training

Which one of the following levels of performance measurement framework describes about review performance?

• A) Level 4
• B) Level 2
• C) Level 1
• D) Level 3

Which of the following is the agreed generic product category as per ISO-9000?

• A) Integrity
• B) Software
• C) Customers
• D) Employees

Which of the following performance levels has no results, poor results or unpredictable results?

• A) Stable formal system approach
• B) Reactive approach
• C) No formal approach
• D) Best-in-class performance

ISO 9001:2000 standard refers to which of the following options?

• A) Guidelines for performance improvements
• B) Employee satisfaction
• C) Fundamentals and vocabulary
• D) Requirements for QMS

All of the following are the examples of various sources of information on customer satisfaction, EXCEPT:

• A) Customer complaints
• B) Fault tree analysis
• C) Questionnaire and surveys
• D) Reports in various media