ISO 9004:2000 standard refers to which of the following options?

• A) Fundamentals and vocabulary
• B) None of the given options
• C) Guidelines for performance improvements
• D) Requirements for QMS

The Capability Maturity Model can help in all of the following EXCEPT:

• A) Setting process improvement goals and priorities
• B) Providing guidance for quality processes
• C) Documenting procedures as to how the various processes for design operate
• D) Providing a yardstick for assessing current practices

Which one of the following levels is people based?

• A) Quality Assurance
• B) Quality Control
• C) Inspection
• D) Total Quality Management

All of the following are the quality assurance activities, EXCEPT:

• A) Market research
• B) Product recall
• C) Purchasing
• D) Inspection and sales

All of the following options are included in design and development review, EXCEPT:

• A) Involve all functions concerned
• B) Evaluate the ability to fulfill requirements
• C) Identify problems and propose follow-up
• D) Process equipment both hardware and software

Which of the following takes into consideration the status and importance of the processes and areas to be audited?

• A) Audit commission
• B) Audit planning
• C) Audit management
• D) Audit processing

When overall performance equal to industry norms and customer improvement is required then which one of the following systems is used by the organization?

• A) Developing system
• B) Maturing System
• C) Dysfunctional System
• D) Awakening System

All of the following are the levels of Australian business excellence award, EXCEPT:

• A) The award level
• B) The business improvement level
• C) Planning for improvement
• D) The award gold level

What is required after performing self-analysis audit in the process of acquiring certificate of ISO 9000?

• A) Selecting a third party registrar
• B) Final assessment by registrar
• C) Selecting the appropriate standards
• D) Submitting quality manual for approval

ISO 9000 is a series of international standard and it deals with ________

• A) Quality System Standard
• B) Food Safety Standard
• C) Product Standard
• D) Service Standard

According to John Kotter, which one of the following begins with planning for setting a direction?

• A) Performance
• B) Teamwork
• C) Management
• D) Leadership

Most companies are attaining ISO 9000 registration due to which of the following reasons?

• A) Customers are demanding
• B) All of the given options
• C) Requirement of EU regulations
• D) Capturing market advantage

Which of the following is not the key benefit of leadership principle?

• A) Setting challenging goals
• B) Motivated employees
• C) Improved customer loyalty
• D) Clear vision

As per Crosby, zero defects is not a __________ program.

• A) Incremental
• B) Functional
• C) Continuous
• D) Motivational

All of the following steps are included in ISO registration process EXCEPT:

• A) Training requirement
• B) Select a third party registrar
• C) Develop and implement QMS
• D) Registration objective

Which of the following statements is TRUE for ISO 9000?

• A) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• B) Describes the principles of a quality management system and defines the terminology
• C) Contains the guidelines for auditing quality management and/or environmental management systems
• D) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance

Which one of the following factors is not included in control of production and service provision?

• A) Communication
• B) Training
• C) Status of Products
• D) Problem Prevention

Which one of following options is included in ISO registration process?

• A) Selection of supplier
• B) Take corrective actions
• C) Training requirement
• D) Conduct TNA

Which one of the following is not included in external failure costs?

• A) Warranty Claims
• B) Customer returns
• C) Material review
• D) Product recalls

Which of the following is not included in benefits of the ISO 9000?

• A) Improved customer satisfaction
• B) Increased productivity
• C) Improved performance
• D) Provide confidence to internal customers