MCQ Bank
All of the following are the examples of internal failure costs EXCEPT:
- A) Material review
- B) Rework
- C) Cost to plan for quality
- D) Scrap
Food safety management system is discussed in which one of the following ISO standards?
- A) ISO-22000
- B) ISO-9000
- C) ISO-9003 (2004)
- D) ISO-10006
Which of the following is NOT the reason of identification and traceability for control of products?
- A) Status of products, including component parts
- B) Safe materials
- C) Contract requirements
- D) Intended use or application
Product recall and customer complaints belong to which of the following categories of quality costs?
- A) Appraisal cost
- B) Internal failure cost
- C) External failure cost
- D) Prevention cost
ISO 9004:2000 standard refers to which one of the following options?
- A) Instructions for QMS
- B) Fundamentals and vocabulary
- C) Requirements for QMS
- D) Guidelines for performance improvements
Which of the following costs is related to defects and product failures?
- A) Avoidable cost
- B) Product cost
- C) None of the given options
- D) Unavoidable cost
Which of the following is NOT an example of information sources for understanding the processes related to interested parties?
- A) Competitor analysis
- B) Contract requirements
- C) Development stages
- D) Market research
Which of the following is not the sub clause of "Management Responsibility" clause of ISO 9001 (2000)?
- A) Customer focus
- B) Management commitment
- C) None of the given options
- D) Quality Policy
All of the following are the major categories and items within each category of Canadian Awards for Business Excellence EXCEPT:
- A) Distributor focus
- B) Customer focus
- C) People focus
- D) Supplier focus
Preventive actions include all of the following steps, EXCEPT:
- A) Detect
- B) Analyze
- C) Correct
- D) Eliminate
All of the following are included in purchasing part of ISO 9001:2000, EXCEPT:
- A) Verification of purchased products
- B) Review of purchased products
- C) Purchasing information
- D) Purchasing process
According to Ishikawa, which of the following options is not the broader interpretation of quality?
- A) Quality of process
- B) Quality of information
- C) Quality of service
- D) Quality of product
All of the following options are included in capacity planning, EXCEPT:
- A) Intended use
- B) Acceptance criteria
- C) Post realization activities
- D) Electronic monitoring
Which one of the following approaches is based on analysis of authentic data and information?
- A) Process approach
- B) Mutually beneficial supplier relationships
- C) System approach to management
- D) Factual approach to decision making
ISO emphasis is on which one of the following options?
- A) Prevention
- B) Rejection
- C) Rework
- D) Inspection
Which of the following approaches identifies, understands and manages interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives?
- A) Process approach
- B) Factual approach to decision making
- C) System approach to management
- D) Mutually beneficial supplier relationships
Which of the following options serve as the basis for implementation and maintenance of the system?
- A) Customers
- B) Training
- C) Documentation
- D) Resources
Which of the following provides the foundation for operations?
- A) Product realization
- B) Information
- C) Work environment
- D) Infrastructure
All of the following are the typical examples of product measurement records, EXCEPT:
- A) Inspection and test reports
- B) Electronic data
- C) Certificates
- D) Customer complaints
Which of the following is the purpose of ISO 9001?
- A) To ensure that the IT service management processes are aligned both with the needs of the business and with international best practice
- B) To define the minimum Quality Management System requirements needed to achieve customer satisfaction by meeting specified product requirements
- C) To determine metals and metalloids in airborne particulate matter by inductively coupled plasma atomic emission spectrometry
- D) To evaluate ultimate aerobic biodegradability of organic compounds in aqueous medium by determination of oxygen demand in a closed respirometer