Which of the following is NOT the evaluation dimension for the Baldrige Criteria Framework?

• A) Deployment
• B) Approach
• C) Unemployment
• D) Results

Which of the following models propose that business organizations can be viewed as complex bidirectional networks of resources, strategies, and outcomes, all linked by a series of measurable causalities and interactions?

• A) Numerical models
• B) Subscription business models
• C) Value-creation models
• D) Conceptual models

Which of the following DOES NOT require the Quality Management System to include functions and levels that do not play a direct role in the management and execution of the product/service realization processes?

• A) ISO 9000
• B) ISO 10000
• C) ISO 22000
• D) ISO 14000

Supplier capability survey and quality training are the examples of which of the following types of quality costs?

• A) External failure cost
• B) Internal failure cost
• C) Prevention cost
• D) Appraisal cost

Which of the following documents is/are required for the ISO 9001:2000 standard?

• A) Statement of quality policy
• B) All of the given options
• C) Procedures required by ISO
• D) A quality manual

Which of the following should be reviewed by the organization to identify requirements for operations that realize products or deliver services in order to ensure compliance with specifications?

• A) Inability to comply with contractual requirements
• B) Problem conception
• C) Irrelevant statutory and regulatory requirements
• D) Training and competence of people

Which of the following options is included in quality management principles?

• A) Prevention cost
• B) Competitor satisfaction
• C) Owner satisfaction
• D) Leadership

Which one of the following performance levels gives guidance about a problem or prevention-based systematic approach?

• A) No formal approach
• B) Best-in-class performance
• C) Stable formal system approach
• D) Reactive approach

All of the following are the basic requirements of ISO 9000 EXCEPT:

• A) Customers and processes be displeased
• B) Check to see that the plan was carried out
• C) Consistent adherence to the documented quality system
• D) A documented quality system

Action and strategic planning come under which one of the following types of control mechanism?

• A) Before the game
• B) None of the given options
• C) After the game
• D) During the game

When organization is not working well and problems are still there then which one of the following systems is used by the organization?

• A) Maturing System
• B) Developing system
• C) Dysfunctional System
• D) Awakening System

Quality records should be analyzed to provide inputs for which of the following options?

• A) Process improvement
• B) Corrective action
• C) Preventive action
• D) All of the given options

When organization has less efficient workforce and customer get poor quality products then which one of the following systems is used by the organization?

• A) Developing system
• B) Dysfunctional System
• C) Maturing System
• D) Awakening System

All of the following are the objectives achieved simultaneously for the sustained growth to be recognized EXCEPT:

• A) Integration with the supplier base
• B) Effective leadership
• C) Effective human resources
• D) Customer satisfaction

Which of the following is an answer to the Fourth Absolute of Quality Management as summarized by Crosby; what measurement system is required?

• A) Price of nonconformance
• B) Prevention
• C) Zero defects
• D) Conformance to requirements

All of the following are the quality management principles, EXCEPT:

• A) Involvement of people
• B) Process approach
• C) Competitor analysis
• D) Customer focus

Which of the following refers to quality of products, people, processes and environments?

• A) Big Q
• B) Best Q
• C) Focus Q
• D) Little Q

All of the following are the reasons why Total Quality Management programs are not prolific for many companies, EXCEPT:

• A) TQM develops its own cumbersome bureaucracy
• B) TQM focuses on minimum standards
• C) TQM focuses on customers and stakeholders
• D) TQM has no place for love and passion

Production and Service Operations include which of the following options?

• A) Preservation of Product
• B) All of the given options
• C) Operations Control
• D) Identification and Traceability

The input for management review to examine the quality management system shall include information about all of the following EXCEPT:

• A) Status of preventive and corrective actions
• B) Follow-up actions from previous management reviews
• C) Changes that could affect the quality management system
• D) Improvement of product related to customer requirements