The inputs for design and development of product under ISO 9001(2000) shall include all of the following EXCEPT:

• A) Functional and performance requirements
• B) Where applicable, information derived from previous similar designs
• C) Processes specified by the customer or other interested parties
• D) Applicable statutory and regulatory requirements

Asking for examples, pictures, diagrams, and data in meetings, refers to which of the following?

• A) Asking for clarification
• B)
• C)
• D)

Which of the following is the level of Australian business excellence award?

• A) Process optimization
• B) The business improvement level
• C) The award silver level
• D) Planning for improvement

Organizations that use cost leadership strategy as a source of competitive advantage produce which of the following?

• A) All of the given options
• B)
• C)
• D)

Which of the following is viewed as a Consistent Pair?

• A) ISO 9001 and ISO 9004
• B) ISO 1992 and ISO 1997
• C) ISO 9000 and ISO 9004
• D) ISO 1987 and ISO 1992

Which of the following are the dimensions of quality in manufacturing sector?

• A) Performance, Durable & Aesthetics
• B)
• C)
• D)

In planning product realization, the organization shall determine all of the following EXCEPT:

• A) The need to establish processes, documents, and provide resources specific to the product
• B) Required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance
• C) Records needed to provide evidence that the realization processes and resulting product meet requirements
• D) Encouraging suppliers to implement continual improvement programs and to participate in joint improvement initiatives

Which of the following forms the basis of TQM as an organization wide process?

• A) Organizational flexibility and response to change
• B)
• C)
• D)

Awards according to different requirements are discussed in which one of the following ISO family of standards?

• A) ISO-8003 (2004)
• B) ISO-22000
• C) ISO-10006
• D) ISO-9000

Which of the following options refers to the view of quality as the satisfaction of customer needs?

• A) Fitness for customer
• B)
• C)
• D)

Which of the following is NOT considered a cost of nonconformance to quality?

• A) Cost associated with process control
• B) Cost associated with rework
• C) Cost associated with scrap
• D) Cost associated with downgrading

Manufacturing based view of quality focuses on all of the following, EXCEPT:

• A) Measurement of capacity
• B)
• C)
• D)

The costs associated with scrap and rework belongs to which of the major categories of quality costs?

• A) Appraisal
• B) Internal failure
• C) Prevention
• D) External failure

Identify the example of internal failure costs.

• A) Quality planning
• B) Re-inspection
• C) Cost to plan for quality
• D) Customer returns

All of the following are the considerations of the organizations to ensure that all processes operate as an efficient network, EXCEPT:

• A) Establishing data analysis that facilitates continual improvement across all processes
• B) Ensuring inputs, activities and outputs are clearly defined and controlled
• C) Ensuring that the sequence and interaction of processes are designed to achieve the desired results
• D) Monitoring inputs and outputs to confirm that group processes are unrelated

The output for management review to examine the quality management system shall include any decisions and actions related to all of the following EXCEPT:

• A) Improvement of product related to customer requirements
• B) Improvement of the effectiveness of the quality management system and its processes
• C) Customer feedback
• D) Resource needs

Which of the following standards are based on PDCA methodology?

• A) ISO 9000 and ISO 9004
• B) ISO 9001 and ISO 9004
• C) ISO 9001 and ISO 9002
• D) ISO 9000 and ISO 9001

Which one of the following options isolates the product status with respect to measurement and monitoring requirements?

• A) Identification and Traceability
• B) Preservation of Product
• C) None of the given options
• D) Operations Control

Keeping in view the Deming PDCA cycle and ISO clauses, Planning quadrant relates with which of the following clause?

• A) Clause 6 Resource Management
• B) Clause 7 Product Realization
• C) Clause 8 Measurement, analysis and improvement
• D) None of the given options

All of the following are included in purchasing information of ISO 9001:2000, EXCEPT:

• A) Quality management system requirements
• B) Requirements for approval of product, procedures
• C) Provide resources specific to the product
• D) Requirements for qualification of personnel