Observations and inspections come in which type of control mechanism?

• A) Before the game
• B) During the game
• C) After the game
• D) None of the given

"You can ask direct questions to quiet people and try to control talkative people", for which one of the following purposes?

• A) Mobilizing the group
• B)
• C)
• D)

Marketing department must establish systems for __________ of customer information and reaction.

• A) Promotion
• B) Feedback
• C) Feed forward
• D) Motivation

Quality must be measured by the interaction between which of the following participants?

• A) All of the given options
• B)
• C)
• D)

How many steps are involved in ISO registration?

• A) Two
• B) Ten
• C) Six
• D) Four

Which one of the following is not included in the concept of quality?

• A) Quality by technology
• B)
• C)
• D)

When is the re-certification required?

• A) Every six years
• B) Every five years
• C) Every four years
• D) Every three years

Which one of the following themes refers to the combination of benefits derived from using a product or services?

• A) Customer value strategy
• B)
• C)
• D)

Which of the following is the key benefit of customer focus principle?

• A) Setting challenging goals
• B) Increased revenue
• C) Clear vision
• D) Motivated employees

What is the process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards?

• A) Quality Assurance
• B)
• C)
• D)

Which of the following is not included in cost of quality in life?

• A) Appraisal Attitude
• B) Corrective Attitude
• C) Failure Attitude
• D) Preventive Attitude

In the old paradigm, the key internal stakeholder is the _____________.

• A) One's boss
• B)
• C)
• D)

Which of the following should focus on the achievement of the organization’s quality objectives?

• A) Executive Support System
• B) Office Automation Systems
• C) Knowledge Management Systems
• D) Quality Management System

Which of the following concepts and tools can be used to assess internal customer needs and to communicate internal supplier capabilities?

• A) Marketing
• B)
• C)
• D)

The philosophies of _______________ provide fundamental principles on which total quality is based.

• A) Deming
• B) Crosby
• C) All of the given options
• D) Juran

In EFQM model, which of the following are caused by 'Enablers'?

• A) Results
• B)
• C)
• D)

Which of the following is an answer to the Second Absolute of Quality Management as summarized by Crosby; what system is needed to cause quality?

• A) Conformance to requirements
• B) Price of nonconformance
• C) Zero defects
• D) Prevention

What is quality?

• A) The degree to which the project meets requirements
• B)
• C)
• D)

All of the following are included in avoidable costs, EXCEPT:

• A) Product cost
• B) Labor hours for rework
• C) Scrapped material
• D) Complaint processing

All of the following are the emphasis of economic principles for competing in well-defined markets, EXCEPT:

• A) Cross functional system
• B)
• C)
• D)