MCQ Bank
All of the following are included in responsibilities of management representative, EXCEPT:
- A) Ensure the promotion of awareness of customer requirements
- B) Establish quality function at different levels
- C) Ensure QMS established, implemented and maintained
- D) Report to top management for improvement
Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?
- A) Management concepts and tools
- B)
- C)
- D)
Strategies for establishing a quality culture include which of the following?
- A) Watching shocking videos
- B) Developing a plan for making the changes
- C) Rebuilding teams
- D) Realization of the work effort
All of the following are the grounds to give birth to total quality approach EXCEPT:
- A) Obsession with quantity
- B)
- C)
- D)
In TQM, what does the acronym MBNQA stand for?
- A) Maslow Bloom National Quantity Award
- B) Medicare Benefits National Quality Award
- C) Malcolm Baldrige National Quality Award
- D) Marybeth Bandit National Quality Award
People, technology and capital come under which of the following sections of systems thinking?
- A) Input
- B)
- C)
- D)
Which one of the following levels of ISO 9001,9004 (2000) describes about “reactive approach”?
- A) Level 4
- B) Level 2
- C) Level 1
- D) Level 3
All of the following are the discussion skills of quality meeting, EXCEPT:
- A) Finding cost advantage
- B)
- C)
- D)
Which of the following reasons is/are needed for control of records?
- A) All of the given options
- B) Retrieval
- C) Disposition
- D) Storage
Which one of the following is the objective of a TQM system?
- A) Continuous improvement
- B)
- C)
- D)
All of the following are included in ISO 9004 quality principle EXCEPT:
- A) Cost Reduction
- B) Involvement of People
- C) Leadership
- D) Process Approach
"Dominating others by showing superiority or authority" refers to which one of the following self-oriented behaviors?
- A) Controlling
- B)
- C)
- D)
Which of the following is not included in internal failure?
- A) Cost of rework
- B) Product Recalls
- C) Downtime
- D) Retesting Cost
The concept of quality has often been defined from a transcendent view as _________________.
- A) Innate excellence
- B)
- C)
- D)
Which of the following is the alternate name of the Australian quality award?
- A) Deming quality award
- B) None of the given options
- C) National quality award
- D) Business excellent award
Which one of the following types of managers spend their almost 40 percent time in meetings?
- A) Middle level managers
- B)
- C)
- D)
Which of the following options ensures communication between various levels and functions regarding the processes of QMS?
- A) Customer communication
- B) External communication
- C) Internal communication
- D) Competitor communication
Which one of the following group maintenance behaviors refers to reconciling differences among group members?
- A) Harmonizing
- B)
- C)
- D)
Who noted that deficiencies in the original planning cause a process to run at a high level of chronic waste?
- A) Newall
- B) Schein
- C) Juran
- D) Oakland
Human resource practices concentrate on which of the following options?
- A) All of the given options
- B)
- C)
- D)