MCQ Bank
Which of the following is the objective of ISO-9000 family of Quality management system?
- A) Competitor satisfaction
- B) Customer satisfaction
- C) Owner satisfaction
- D) Employee satisfaction
Taylor's scientific management and Weber's theory of bureaucracy have led managers to work within ____________.
- A) Functional hierarchies
- B)
- C)
- D)
Which of the following is TRUE for CE Marking standards of quality?
- A) It is Combinatorial Extension
- B) It is an English word for Common Era
- C) It is a French word for Conformite Europeenne
- D) It is Consumer Electronics
All of the following are the widely used methods of continuous improvement EXCEPT:
- A) Quality Development Initiative
- B)
- C)
- D)
ISO stands for which one of the following options?
- A) Inter organization for standardization
- B) Internal organization for standard
- C) Indian organization for standard
- D) International organization for standard
How many steps are involved in Deming Chain Reaction?
- A) Six
- B)
- C)
- D)
Which of the following is NOT an example of tools for risk assessment?
- A) Reliability assessment
- B) Process failure mode and effects analysis
- C) Acceptance criteria
- D) Fault tree analysis
Total quality approach focuses on long term profits and ___________.
- A) Continuous improvement
- B)
- C)
- D)
Training requirement, employee resistant and calibration of equipments are the _____
- A) Benefits of installing QMS
- B) Barriers for successful registration
- C) Reason for attaining ISO 9000 registration
- D) Objectives of successful registration
Who developed Quality Function Deployment (QFD)?
- A) Y. Akao
- B)
- C)
- D)
Environmental management system is discussed in which one of the following ISO standards?
- A) ISO-10006
- B) ISO-22000
- C) ISO-14000 (2004)
- D) ISO-9000
The products manufactured during 1800s were unique. How quality was ensured in this era?
- A) Through inspection
- B)
- C)
- D)
Which of the following options is the theme of zero defect production?
- A) Exceed the customer expectation
- B) Compare performance with goals
- C) Assess actual quality performance
- D) Doing it right the first time
Which of the following is not the step of Deming Chain Reaction?
- A) Job promotion
- B)
- C)
- D)
All of the following options are included in product realization, EXCEPT:
- A) Production and Service Provision
- B) Safety Rules and Guidance
- C) Customer Related Processes
- D) Design and Development
Which of the following options refers to the role of management in cultural model?
- A) Coordinate and provide visible control
- B)
- C)
- D)
Which of the following is a benefit of ISO 9000?
- A) Inadequate Funding for establishing the quality system
- B) Process that takes many months to complete
- C) Increase in probability for external failure
- D) Reduction in on-site customer (second party) audits
Which one of these is not included in the total quality infrastructure?
- A) Crisis Management
- B)
- C)
- D)
Which of the following is TRUE for higher costs of quality?
- A) Doing the wrong thing in the wrong way
- B) Doing the right thing in the wrong way
- C) Doing the wrong thing in the right way
- D) Doing the right thing in the right way
In mass production era, ________ will reduce cost and increase profit.
- A) Larger Volume
- B)
- C)
- D)