Which one of the following planning dominates managers’ planning efforts at lower levels of the organization?

• A) Tactical
• B) Strategic
• C) Corporate
• D) Operational

Which one of the following is a prescribed series of related steps to be taken under certain recurring circumstances?

• A) Rule
• B) Procedure
• C) Policy
• D) Project

Goals that are most probably found in organization charter and in annual reports are called:

• A) Tactical goals
• B) Operational goals
• C) Stated goals
• D) Real goals

What would be the best description of plans that focus on the broad future of the organization and incorporate both external environmental demands and internal resources into managers' actions?

• A) Operational plans
• B) Strategic plans
• C) Tactical plans
• D) Holistic plans

The set of strengths, characteristics and qualities including skills, technologies, or resources that distinguish a firm from its competitors is called:

• A) Resource deployment
• B) Scope
• C) Effective strategy
• D) Distinctive Competency

Which of the following statement describes a Procedure?

• A) Is a general guideline
• B) All of the given
• C) A specific goal that, once reached, will most likely not recur in the future
• D) A prescribed series of related steps to be taken under certain recurring circumstance

Which one of the following is a mathematical model that describes about the operating characteristics of queuing situations?

• A) Simulation
• B) Waiting line
• C) Scenario
• D) Decision tree

All of the following are the different types of budgets EXCEPT:

• A) Cash budget
• B) Revenue budget
• C) Expense budget
• D) Competitor budget

"The strategy that focuses on managing a specific department to support the business-level strategy is called:"

• A) Corporate-level strategy
• B) Business-level strategy
• C) Market-level strategy
• D) Functional-level strategy

An internal situation that makes certain outcome appear attractive is known as which of the following?

• A) Leadership
• B) Needs
• C) Effort management
• D) Motivation

Which one of the following designs is not limited to horizontal, vertical, or external boundary imposed by a conventional structure?

• A) Boundary less organizations
• B) Learning organizations
• C) Threatened organizations
• D) Functional

Complex interaction of behaviors, needs, rewards/reinforcement and cognitive activities is called____________

• A) Motivation
• B) Expectancy Theory
• C) Cognitive process
• D) Reinforcement Theory

Ahmad is working in ABC Corporation and he desires to get job continuity and he also wants security from company lay offs. Ahmad wants to fulfill the--------------need.

• A) Social need
• B) Safety
• C) Self Actualization
• D) Esteem

Global competition, accelerated product development by competitors, and increased demands by customers for better service have encouraged organizations to become more _____________.

• A) Task oriented
• B) Organic
• C) Mechanistic
• D) Technologically pure

On what basis are jobs grouped together to achieve organizational goals?

• A) Centralization
• B) Departmentalization
• C) Coordination
• D) Formalization

Which of the following is not a suggestion for motivating employees?

• A) Individualize rewards
• B) Match people to jobs
• C) Makes goals very difficult to achieve
• D) Recognize individual differences

Which of the following is NOT a form of divisional structure?

• A) Customer-based division
• B) Product-based division
• C) Skill-based division
• D) Geographic-based division

The three key elements in the definition of organizational motivation are _______, organizational goals, and needs.

• A) Personality
• B) Ability
• C) Tenure
• D) Effort

Which one of the following concepts defines the number of subordinates that report to a manager and that indirectly specifies the number of levels of management in an organization?

• A) Span of control
• B) Responsibility factor
• C) Authorized line of responsibility
• D) Unity of command

Sales responsibilities divided into the Southwest, Midwest, southern, northern, and western regions would be an example of what type of departmentalization?

• A) Process
• B) Geographic
• C) Product
• D) Outcome