The management of Chanab Corporation discovers that its market is clearly divided between very different types of clients, with different support needs. To respond to this market diversity, management will probably choose to which of the following type of departmentalization?

• A) Support
• B) Customer
• C) Matrix
• D) Requirements

Which of the following term is part of the definition of a strong culture?

• A) Low behavioral controls
• B) Weakly held values
• C) Deeply held values
• D) Narrowly shared values

Which of the following term is defined as “the right inherent in a managerial position to give orders and expect orders to be obeyed”?

• A) Unity of command
• B) Authority
• C) Chain of command
• D) Leadership

A document that describes the duties and responsibilities of a job, reporting relationship, tools and techniques adopted is known as:

• A) Job Analysis
• B) Job Specification
• C) Job Description
• D) Job Summary

Mr. Shoaib has been moved from the position of “Manager Administration” to “Manager Finance”. Both positions are in similar salary range and same level in organizational hierarchy.
It is an example of which of the following type of career paths:

• A) Traditional career path
• B) Network career path
• C) Dual career path
• D) Lateral skill path

Which of the following is considered as an outcome to job analysis?

• A) Job evaluation
• B) All of the given
• C) Job specification
• D) Job description

Which of the following is the key component underlying bureaucracy?

• A) Dual lines of authority
• B) Standardization
• C) Wide span of control
• D) Flexibility

The major objective of planned change in the organizations is ______________.

• A) Changing attitudes of individuals and groups in organization
• B) Changing behaviors of individuals and groups in organization
• C) Changing values of individuals and groups in organization
• D) All of the given

The number of subordinates that a manager can effectively and efficiently direct is known as:

• A) Work specialization
• B) Span of control
• C) Chain of command
• D) Authority

Which of the following is NOT a drawback of a narrow span of control?

• A) Supervisors may lose control of their employees
• B) It makes vertical communication more complex
• C) It encourages overly tight supervision
• D) It takes more time in decison making

Overcoming resistance to change by involving the people who oppose the change in the change process and decision making refers to:

• A) Participation
• B) Coercion
• C) Manipulation
• D) Cooperation

All of the following employee responses are considered Implicit resistance towards change EXCEPT:

• A) Increased errors and mistakes
• B) Engaging in work slow down
• C) Loss of loyalty towards organization
• D) Loss of employee motivation

The degree to which jobs are standardized within an organization is referred as:

• A) Specialization
• B) Centralization
• C) Decentralization
• D) Formalization

In city hotel, housekeeping staff is not only responsible for cleaning rooms, vacuuming and making beds, but also replacing burned out bulbs and restocking of mini bars.
Which of the following work redesign option described above?

• A) Job Sharing
• B) Job Enrichment
• C) Job Enlargement
• D) Job Rotation

Which of the following statements describe the “Dominant Culture” in any organization?

• A) A culture that expresses the core values that are shared by a majority of members.
• B) All of the given
• C) A culture in which core values are widely shared and intensively held.
• D) A culture that typically defined by department designation and geographical separation.

ABC Company always adopts latest technology and cutting edge equipments to stay ahead in competition in the market. It is an example of which of the following type of change:

• A) Reactive change
• B) Revolutionary change
• C) Anticipatory change
• D) Radical change

If an employee dislikes uncertainty and has developed a negative attitude towards any new change then which of the following can be source of his/her resistance?

• A) Economic
• B) Habit
• C) Fear of the unknown
• D) Structural inertia

United Company is undergoing a change process. The management decides to hire external change agent to coordinate this process. What can be the potential benefit which management can gain from this step?

• A) Non-familiarity with organizational culture
• B) Spend time in understanding the cues and clues
• C) Take longer start-up times
• D) Act freely, not tied to office politics

Effective Career Development has ALL of the following phases EXCEPT:

• A) The Exploration phase
• B) The Development phase
• C) The Assessment phase
• D) The Direction phase

Which one of the following form is used to transmit culture to employees through repetitive sequence of activities, expressing and reinforcing the key organizational values?

• A) Stories
• B) Material Symbols
• C) Language
• D) Rituals