Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?

• A) Turnover rates
• B) Absenteeism levels
• C) Performance
• D) Overall morale

A view which focuses that conflict is natural and inevitable outcome in any group is:

• A) Traditional view
• B) None of above
• C) Human relations view
• D) Interactionist view

For task conflict to be productive, it should be:

• A) Kept at low to high
• B) Kept at moderate levels
• C) Kept high to low
• D) Kept at low-to-moderate levels

Mr. Ahmed is influenced by Mr. Ali because he is attractive and has desirable resources or personal characteristics. Which of the following sources of power is exhibited by Mr. Ali?

• A) Reward power
• B) Coercive power
• C) Legitimate power
• D) Referent power

The conflict that occurs within an individual is known as:

• A) Intra-personal conflict
• B) Inter-organizational conflict
• C) Inter-personal conflict
• D) Inter-group conflict

In court rooms which conflict handling style mostly comes under observation?

• A) Accommodating
• B) Avoiding
• C) Compromising
• D) Competing

Assigning someone the role of critic refers to which of the following term?

• A) Arbitrator
• B) Mediator
• C) Devil advocate
• D) Focus group

The employee writes a complaint letter to his manager. Putting his thoughts onto paper is an example of:

• A) Messaging
• B) Encoding
• C) Channeling
• D) Cryptography

Which of the following statements is true pertaining to the role of personality traits in negotiations?

• A) Charming personalities quickly resolve the conflicts
• B) Individuals with an internal locus of control are better negotiators
• C) Extroverts are less effective negotiators than introverts
• D) Competent individuals make excellent negotiations

Reactive and protective behaviors designed to avoid action, blame, or change are termed as:

• A) Impression management
• B) Protectionism
• C) Defensive behaviors
• D) Political behaviors

All of the following are the characteristics of first step of negotiation process EXCEPT:

• A) Goal stays paramount in your discussion
• B) Keep your attention focused
• C) Develop a range of outcomes
• D) Where the negotiation will take place?

Mr. Zaib is leading a Software development team. He always consults with his team members and uses their suggestions before taking any decision. This example depicts that Mr. Zaib is a:

• A) Participative leader
• B) Supportive leader
• C) Directive leader
• D) Achievement-Oriented leader

An individual most likely to engage in political behavior would have all of the following except a/an :

• A) High charisma rating
• B) High need for power
• C) Internal locus of control
• D) High ability to self monitor

A barrier to effective communication in which sender manipulate information so that receiver will see it more favorable is called____________________

• A) Noise
• B) Emotions
• C) Selective Perception
• D) Filtering

When lower-level personnel provide more input or are actually given the discretion to make decisions? It is called:

• A) Departmentalization
• B) Decentralization
• C) Centralization
• D) Work specialization

Which of the following is not a work scheduling option?

• A) Job Sharing
• B) Flextime
• C) Telecommuting
• D) Job Rotation

All the following are sources of innovation EXCEPT:

• A) Inter-unit Communication
• B) Long tenure
• C) Business processes
• D) Structural variables

Which of the following is the strength of the matrix structure?

• A) Simply demonstrates tasks
• B) Facilitates coordination
• C) Establish unity of command
• D) Adherence to chain of command

Which of the following is a drawback of a narrow span of control?

• A) It reduces effectiveness
• B) It encourages overly tight supervision
• C) It increases participatory decision-making
• D) It is more efficient way of empowering employees

Increasing the number of tasks, and variety of tasks with no change in authority level of employee are characteristics of which work redesign option?

• A) None of given
• B) Job Enrichment
• C) Job Enlargement
• D) Job Rotation