An individual’s propensity to overestimate the influence of internal factors and underestimate external factors while making judgments about the behavior of others refers to:

• A) Fundamental attribution error
• B)
• C)
• D)

A stage in negotiation process when both parties have to explain and educate each other on the issues, why they are important, and how they reach on initial demands is __________________

• A) Bargaining and problem solving
• B) Clarification and justification
• C) Preparation and planning
• D) Closure and implementation

When a manager in a Company motivates employees, directs others to do their job by selecting most effective communication channels and resolves their conflicts. He/she performs managerial function of:

• A) Leading
• B)
• C)
• D)

Legitimate power is a broader power as compare to other bases of power, it contains ___________ in it.

• A) Coercive and Reward Power
• B) Expert and Referent Power
• C) Reward and Referent Power
• D) Information and Coercive Power

Which of the following is the most likely explanation for the higher absentee rate of women in the workplace?

• A) Traditionally, women have had the responsibility of caring for home and family
• B)
• C)
• D)

All of the following are the possible outcomes of negotiation EXCEPT:

• A) Closure
• B) Lose-Lose
• C) Win-Win
• D) Win-Lose

Subhan believes that he was promoted and given a raise based upon his hard work on the job. He possesses which of the following trait:

• A) An internal locus of control
• B)
• C)
• D)

Asifa telephones her mother to inform that she will come late from college because of late practical. In this communication process, telephone is the:

• A) Decoder
• B) Receiver
• C) Medium
• D) Message

Emotional attachment to an organization and a belief in its value is known as_____________

• A) Affective commitment
• B)
• C)
• D)

Which of the following is true for human relations view of conflict?

• A) Conflict should be encouraged and managed
• B) We should accept conflict
• C) Conflict brings life and creativity
• D) Conflict is bad and should be avoided

Which of the following is the set of characteristics that underlines a relatively stable pattern of behavior?

• A) Personality
• B)
• C)
• D)

Which of the following is not used as a source of communication with offsite employees?

• A) Bulletin Board
• B) Fax
• C) Telephone
• D) Email

Which of the following is an environmental force that shapes personality?

• A) Experience
• B)
• C)
• D)

The key to power is:

• A) Legitimacy
• B) Diplomacy
• C) Dependency
• D) Uncertainty

Introducing too little change in an organization can lead to:

• A) Stagnation
• B)
• C)
• D)

The tussle between manager finance and manager production due to not giving approval of some unnecessary expenditures is an example of which of the following conflict?

• A) Vertical conflict
• B) Line staff conflict
• C) Horizontal conflict
• D) Diagonal conflict

Sana is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sana most likely using?

• A) Projection
• B)
• C)
• D)

The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization?

• A) An electronic meeting
• B) A brainstorming session
• C) A nominal group
• D) A postal service interaction

The degree to which people value relationships and show sensitivity and concern for the welfare of others is:

• A) Quality of life
• B)
• C)
• D)

Anonymity, honesty and speed are some of the advantages associated with which of the following Group problem solving technique:

• A) Brainstorming
• B) Computer-assisted group
• C) Consensus
• D) Nominal group technique