Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show:

• A) Deviant Workplace Behavior
• B)
• C)
• D)

Which of the following type of leader is likely to have the most profound effect on his or her followers?

• A) Transactional
• B) Transformational
• C) Educational
• D) Directive

Ability to understand what is read or heard and the relationship of words to each other is called ___________.

• A) Verbal comprehension
• B)
• C)
• D)

The conflict-handling intention of avoiding is ________________

• A) Unassertive and cooperative
• B) Assertive and uncooperative
• C) Unassertive and uncooperative
• D) Assertive and cooperative

Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?

• A) Hate
• B)
• C)
• D)

Which of the following is NOT the function of communication?

• A) Control
• B) Satisfaction
• C) Emotional Expression
• D) Information

Which of the following statements is TRUE about collectivist cultures?

• A) It is important to fit in with the group
• B)
• C)
• D)

The two parties eventually agree to ask Mr. Qureshi, an attorney and trusted friend, to help them informally to solve their problem. Mr Qureshi is playing which of the following role?

• A) Mediator
• B) Consultant
• C) Conciliator
• D) Arbitrator

The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?

• A) Situation
• B)
• C)
• D)

The categories of causes or sources of conflict include all of the following EXCEPT:

• A) Group interaction
• B) Communication
• C) Structure
• D) Personal variables

Javed is always motivated by challenge, personal satisfaction, and by doing interesting work. Javed is motivated by:

• A) Intrinsic motivators
• B)
• C)
• D)

An impartial third party, skilled in conflict handling and attempts to facilitate creative problem solving through communication and analysis is known as:

• A) Arbitrator
• B) Consultant
• C) Conciliator
• D) Mediator

When people tend to use intuitive decision making?

• A) When a high level of uncertainty exists
• B)
• C)
• D)

The CEO of an engineering firm noticed a great deal of difference between the styles of the various department directors. He noticed that some are more charismatic and enthusiastic than others. In identifying this difference, he is looking at the directors’ ______________

• A) Behaviors
• B) Traits
• C) Personalities
• D) Attitudes

Organizational commitment can be best described as:

• A) Employee’s loyalty with an organization and its goals
• B)
• C)
• D)

Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He likes one of them very much and wants to purchase it. He asks the price from dealer which is more than his range. Both of them then negotiate over price. This is an example of:

• A) Integrative negotiation
• B) BATNA
• C) Distributive negotiation
• D) Third party negotiation

Which of the following terms involves making decisions so as to provide the greatest good for the greatest number

• A) Utilitarianism
• B)
• C)
• D)

Mr. Hassan always let his subordinates to know about expectations from them; schedules work to be done and give specific guidance to do a certain task. He can be termed as:

• A) Directive leader
• B) Participative leader
• C) Achievement-Oriented leader
• D) Supportive leader

The purpose of active perception is to:

• A) Guide our sensory sampling based on our physical needs.
• B)
• C)
• D)

All of the following are people factors that’s contributes to the development of the conflict EXCEPT:

• A) Management Culture
• B) Past experience
• C) Needs and wants
• D) Self-Concept